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Old 08-20-2007, 07:55 AM   #1 (permalink)
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Default Desktop Manager doesn't recognise the 8300

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Hi,
I had an earlier BB (7100) but have just got an 8300 but the version of Desktop Manager I had installed won't recognize the new device. I tried installing the software from the CD with the 8300 but the start.exe falls over. I went the the download ares to get the app direct from RIM but the SP2 version of 4.2 is >200Mb and the standard 4.2 version only installed the device manager and not the desktop manager (but un-installed the earlier version).

Hope someone has some ideas as to how I can get the 8300 working with my laptop.

Thanks,
Ian
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Old 08-20-2007, 08:18 AM   #2 (permalink)
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Have you tried to uninstall Desktop manager before installing the new version? If not, I would completely uninstall DM and install the new one and try again.
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Old 08-20-2007, 10:17 AM   #3 (permalink)
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Hi,
Managed to get SP1 version of 4.2 downloaded and installed and it picked up the BB straightaway. So, looks like I needed some additional drivers. Manged to restore a backup onto it, so everything looks OK at the moment.

Thanks,
Ian
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Old 08-20-2007, 10:18 AM   #4 (permalink)
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Good to hear you are back up and operational1
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