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Old 11-11-2009, 08:29 AM   #1 (permalink)
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Default My BB is stuck in a white loading screen, need help please?

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My BlackBerry 8520 was working for a day ago, but now when i turn it on there is only a white screen with something in a shame of a square clock.

When I reject the battery and reset it. The red light flashes few times, and then it show's me the white screen with the clock/timer thing.

There is another problem because I'm not sure which BlackBerry Desktop I should use, if it matters.

I hope anyone would like to help me.
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Old 11-11-2009, 01:52 PM   #2 (permalink)
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How long have you waited for the clock to go away?

Mine does that as well, the first few times it would take awhile, a few min at least. Have you tried waiting it out? I know it sounds dumb, but I almost didn't because I felt like it was taking quite awhile, but I'm glad I did because it did start up after a bit.

Other than that, I'm not too sure.
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Old 11-11-2009, 01:57 PM   #3 (permalink)
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Default not sure.

Quote:
Originally Posted by Noodle22 View Post
How long have you waited for the clock to go away?

Mine does that as well, the first few times it would take awhile, a few min at least. Have you tried waiting it out? I know it sounds dumb, but I almost didn't because I felt like it was taking quite awhile, but I'm glad I did because it did start up after a bit.

Other than that, I'm not too sure.


Not sure, it is loading and loading, never stops. It's wierd, because it worked for a day ago, but is it working now for you?
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Old 11-11-2009, 02:06 PM   #4 (permalink)
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What did you do just before it happened the first time?

Did it get wet? Did you drop it? Did you load 3rd party apps? Update the OS?
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Old 11-11-2009, 02:14 PM   #5 (permalink)
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Default I did

I didn't do that, i had it in my room, it didn't get damaged or something.

i was putting the SD card in (16giga) and sim, and battery and then it worked. but later that night it stopped, working. And i thought the battery was low, but now it won't let me even dial my pin code. it only shows this white screen.
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Old 11-12-2009, 08:07 AM   #6 (permalink)
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If you remove the sd card, does it work then?
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Old 11-12-2009, 08:46 AM   #7 (permalink)
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Default Nope

Quote:
Originally Posted by Noodle22 View Post
If you remove the sd card, does it work then?

No it doesn't help, I tried it now.
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Old 11-12-2009, 08:55 AM   #8 (permalink)
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If you connect it to your PC, does Desktop Manager detect the device?

Do you have a backup of your data?
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Old 11-12-2009, 08:59 AM   #9 (permalink)
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Default Nope.

Quote:
Originally Posted by jsconyers View Post
If you connect it to your PC, does Desktop Manager detect the device?

Do you have a backup of your data?

I tried to connenct but there a windows which says "verify that your phone is connected before using this program" or something, and that is another thing that stops me.

But whne you say back up, i got musik pictures and that stuff on computer so doesn't matter if i loose that, but the program on the phone, will that be deleted if I am able to erase the phone memory?
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Old 11-12-2009, 09:07 AM   #10 (permalink)
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You contacts, SMS, email, settings, etc.

Have you ever created a backup using Desktop Manager?
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Old 11-12-2009, 09:10 AM   #11 (permalink)
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Default not able to

Quote:
Originally Posted by jsconyers View Post
You contacts, SMS, email, settings, etc.

Have you ever created a backup using Desktop Manager?


I am not able to do that because i can't connect, says i am connected but it doesn't show up on the desktop because i can't do anything there because of the window that shows up.

I've tried to reinstall but doesn't work
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Old 11-12-2009, 09:13 AM   #12 (permalink)
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I am talking about before you ran into this issue. Not right at this moment.

http://www.blackberryforums.com/gene...ilanguage.html

Click that link, download the OS and then follow steps 1 and 2.

Once you've completed those steps, follow these steps:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Be patient as it may take multiple attempts before it connects.
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Old 11-12-2009, 09:22 AM   #13 (permalink)
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Oki, but I haven't plugged it to the computer before it screwed up, I tried that when it got like this.

Going to try the thing you linked.
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Old 11-12-2009, 09:25 AM   #14 (permalink)
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Just a warning, that you will lose all of your data as you've never backed it up. However, you will have a working phone again.
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Old 11-12-2009, 09:28 AM   #15 (permalink)
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I doesn't matter i don't got any messenges and that kind of stuff on it, and the contacts i got written on my computer.

But it doesn't afflict the Sim card? Like informastion
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Old 11-12-2009, 09:30 AM   #16 (permalink)
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No, the SIM and media card will not be affected.
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Old 11-12-2009, 09:38 AM   #17 (permalink)
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But does it matter which OS i use, because i think this you linked is for BB 9000 and that kind of version.

I got BB 8520. Do you think it may work anyway?
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Old 11-12-2009, 09:40 AM   #18 (permalink)
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You need to use the OS for the 8520 which is what I posted above.

I just clicked to verify. At the top it says "Latest OS: 8520 4.6.1.465/4.6.1.314 (Multilanguage)"
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Old 11-12-2009, 09:42 AM   #19 (permalink)
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Okay. I'm gonna try now
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