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Old 01-04-2010, 10:31 AM   #1 (permalink)
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Default Blackberry 8520 keypad problems

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Ive had my phone since 18/dec 09 and has been working fine up until today, when i woke up i tried to unlock my keypad and it wouldnt work so i removed the battery and put it back in powered up the phone etc.... i managed to get it unlocked but when ever i press the menu button the camera comes on so i cannot access the menu and voice dailing activates when i press the trackpad wtf is going on????? Any help would be much appretiated as its frustrating me now....

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I've tried wiping the phone and its still the same.

Last edited by atti21 : 01-04-2010 at 10:38 AM.
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Old 01-04-2010, 10:36 AM   #2 (permalink)
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Did you get any moisture in the phone?
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Old 01-04-2010, 10:37 AM   #3 (permalink)
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No its not been near water its just happend out of the blue
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Old 01-04-2010, 10:38 AM   #4 (permalink)
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Welcome to BBF.

First thing I would probably do is back-up your device, so that in case things go from bad to worse, you'll be able to restore your data at a later time.

There's a lot of things I'll probably try out but in the end, a wipe of the device may be needed. and that's after I have backed-up my device.
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Old 01-04-2010, 10:43 AM   #5 (permalink)
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as i said in the first post ive tried wiping it still the same.
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Old 01-04-2010, 12:54 PM   #6 (permalink)
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Try removing the media card although I am not optimistic. Seems like a hardware issue. I would return the phone if able
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Old 01-04-2010, 12:56 PM   #7 (permalink)
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ive rang my carrier and they're sending a replacement out tomorrow seems like the easiest option thanks for ur assistance
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Old 01-04-2010, 01:00 PM   #8 (permalink)
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Quote:
Originally Posted by atti21 View Post
ive rang my carrier and they're sending a replacement out tomorrow seems like the easiest option thanks for ur assistance
Excellent. I have an 8530 which I love. However, although new, its not one of the better quality phones. That is why it was first to get the trackpad. I am glad your carrier will assist.
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