Originally Posted by randid00
It will not allow me to do it through the Desktop Manager, it will say "Please ensure your device is connected" and since it will not connect to my laptop through the USB ports, I cannot. I will try the second option, thank you.
I'm sorry, I meant
Device manager on computer not bb device manager.
Right click on computer or my computer and click on manage.
The on left side click on device manager and se under USB controllers.
Or if its anywhere listed as device with exclamation mark.