08-04-2010, 02:07 PM
Join Date: Aug 2010
Location: London, UK
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| | Cannot install intellisync
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I have just bought a new BB Curve 8520.
On my desktop I have Windows 7, with Microsoft Outlook 2007. My e-mail is a Windows Live account through Office Live, which I believe is a web-based e-mail account. This means, in order for me to get e-mail in Outlook, I have to use the Microsoft Outlook Connector.
When I go to sync using Desktop Manager, I first try and install intellisync through the Wizard and I get a “successfully installed message, but when I click “OK” the error: "Folder is no longer part of system data source or the folder could not be found” appears and I am never able to sync successfully, either through the USB or wirelessly.
However, I am receiving the e-mails through to my BB.
I have uninstalled and re-installed the latest Desktop Manager (5.0.1) many times.
One of the solutions proposed on the BB website is to set up a new MAPI profile (KB030307), but unfortunately the instructions to do this are only available via the paid Technical Forum.
But if I'm unable to sync Calendar, Tasks, or clear deleted e-mails etc. with my Desktop, the BB is not a lot of help or benefit to me. I would welcome to have some support on this. Any help is greatly appreciated!