So this is a long story, but I'll cut it short. Email suddenly stopped working, no help from carrier. I went to the carrier's BIS login site on my 8520 device and got a notification that I'm using a new BB device, and it asked me to transfer my email from my previous BB to this one (but it's still the same device). I confirmed and it did, it also downloaded all the emails in that email's current inbox.
However, a new problem arises. Over this whole period of time, from the beginning of this issue, the Email Setup program never worked, it kept showing me that my device has a problem connecting to the server. My connection is EDGE all caps. So I can send/receive emails, but not view my email settings in the email setup app. When I go to my carrier's same BIS login site, it automatically directs me to the same screen that I got in the normal email setup app, when it used to work before. So, to sum it up, I can access my email settings and add/remove emails, but from my carrier's BIS login site through the Browser and not the email setup app. I'm thinking it is trying to connect to a different site? Any help with this?
I've tried doing hard resets and resending service books PLENTY before I posted this thread. And the BIS site doesn't 'keep' indicating I'm using a different device, it only showed me that after the email stopped working. So after I've transferred my email to the device, I didn't see that message anymore.
No, what's the precise name of that service book? or do you want me to delete ALL of them? Also, my carrier told me to go to Host Routing Table and click register now from the menu, that is how to resend service books right?
Deleted both service books that were named after my email, then went to browser to my BIS site, logged in, resent service books, got a confirmation message, went to email setup and still 'device had a problem connecting to the server' .
I'm sorry to hear .... Maybe someone will come along with a better idea of something you could try.
You could wipe the device and reinstall the OS, or upgrade your OS. I hesitate to suggest, but if you aren't intimidated, you could try. It's easy enough to do but you can mess up, so it isn't without risk.
If you are interested, look at blackberryfaq.com and the two articles on JL_CMDER. Posted via BlackBerryForums.com Mobile
Do a full backup with desktop manager before you wipe. If you are using the latest BLACKBERRY messenger you can also backup your messenger contacts on the network, right? Posted via BlackBerryForums.com Mobile