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Old 08-22-2010, 04:53 PM   #1 (permalink)
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Hi,

So this is a long story, but I'll cut it short. Email suddenly stopped working, no help from carrier. I went to the carrier's BIS login site on my 8520 device and got a notification that I'm using a new BB device, and it asked me to transfer my email from my previous BB to this one (but it's still the same device). I confirmed and it did, it also downloaded all the emails in that email's current inbox.

However, a new problem arises. Over this whole period of time, from the beginning of this issue, the Email Setup program never worked, it kept showing me that my device has a problem connecting to the server. My connection is EDGE all caps. So I can send/receive emails, but not view my email settings in the email setup app. When I go to my carrier's same BIS login site, it automatically directs me to the same screen that I got in the normal email setup app, when it used to work before. So, to sum it up, I can access my email settings and add/remove emails, but from my carrier's BIS login site through the Browser and not the email setup app. I'm thinking it is trying to connect to a different site? Any help with this?

Thanks,
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Old 08-22-2010, 05:38 PM   #2 (permalink)
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This is a SWAG. I would try deleting the email service books, do a hard reset, then re-send service books. See what others say. If no one has a better idea, give it a try.

I'm stumped on why the BIS site keeps indicating you are using a different device. But I think it's just something I don't know.
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Old 08-22-2010, 05:53 PM   #3 (permalink)
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I've tried doing hard resets and resending service books PLENTY before I posted this thread. And the BIS site doesn't 'keep' indicating I'm using a different device, it only showed me that after the email stopped working. So after I've transferred my email to the device, I didn't see that message anymore.
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Old 08-22-2010, 06:02 PM   #4 (permalink)
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Did you try deleting the service books on the device and then resend them?
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Old 08-22-2010, 06:23 PM   #5 (permalink)
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No, what's the precise name of that service book? or do you want me to delete ALL of them? Also, my carrier told me to go to Host Routing Table and click register now from the menu, that is how to resend service books right?
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Old 08-22-2010, 06:30 PM   #6 (permalink)
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No. That's not how you resend the Service Books. You do it from the Email Settings icon or from the BIS site.

To delete the email Service Books ...

Look for the Service Books with the email address in them. Options > Advanced Options > Service Books

Then delete the [CICAL] and [CMIME] entries for the email addresses and resend the Service Books.
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Old 08-22-2010, 06:35 PM   #7 (permalink)
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. . . Or see How do I resend my service books? - BlackBerryFAQ to resend service books.

And ditto MM . . . just delete the service books that have an email address in them, which will correspond to the CICAL and CMIME service books.

As I say, I'm just going with my gut. Don't know if it will fix the problem. If it doesn't, I suspect the issue is not with you but with the network/carrier/service provider.
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Old 08-22-2010, 06:46 PM   #8 (permalink)
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Deleted both service books that were named after my email, then went to browser to my BIS site, logged in, resent service books, got a confirmation message, went to email setup and still 'device had a problem connecting to the server' .
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Old 08-22-2010, 06:48 PM   #9 (permalink)
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I think it's time to talk to customer service. Could be something in the setup of your account on their end is corrupted.
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Old 08-22-2010, 07:15 PM   #10 (permalink)
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My carrier's customer service is ****!!!. I've talked to them for well over an hour, and in the end, it all came to : Filing a complaint!!!!!!!!!

Primitive aren't they?
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Old 08-22-2010, 07:19 PM   #11 (permalink)
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I'm sorry to hear .... Maybe someone will come along with a better idea of something you could try.

You could wipe the device and reinstall the OS, or upgrade your OS. I hesitate to suggest, but if you aren't intimidated, you could try. It's easy enough to do but you can mess up, so it isn't without risk.

If you are interested, look at blackberryfaq.com and the two articles on JL_CMDER.
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Old 08-22-2010, 07:35 PM   #12 (permalink)
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I guess it's my only option at this point. Will it affect my Blackberry Messenger contacts/data plan?
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Old 08-22-2010, 07:40 PM   #13 (permalink)
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Do a full backup with desktop manager before you wipe. If you are using the latest BLACKBERRY messenger you can also backup your messenger contacts on the network, right?
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