BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-26-2010, 03:02 PM   #1 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8520 Updating Problem :(

Please Login to Remove!

I updated my boyfriends software on his phone as when it connected to my laptop it came up as new software available. Clicked on Yes and it updated no problem. Nothing was disconnected etc. Now the phone loads up but freezes on application permissions at start up and because of this i now cant connect the phone to the laptop as its not finished start up..

Iv tried loads of things including applaucher etc with the old os but because the phone cant connect i cant wipe the phone of the application. :/ Help please i feel so like crap :/.
Offline  
Old 09-26-2010, 03:12 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,035
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Have you tried a battery pull?

This doesn't help much, but always remember, if the device isn't broken, there is no need to fix it.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 09-26-2010, 03:21 PM   #3 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dubdub View Post
Have you tried a battery pull?

This doesn't help much, but always remember, if the device isn't broken, there is no need to fix it.
Yeah Iv Tried Battery Pull :/
Quite a few times, also iv tried the way of the JL_Cmder application but it wont install on to my windows 7 home premium, when i click in it comes up that it can not find it so i cant even try to wipe the device through the function :( :(
Offline  
Old 09-26-2010, 03:28 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default

What OS version did you upgrade to? If 4.6 or newer, see if you can boot up in safe mode.

See KB17877-How to start a BlackBerry smartphone in safe mode.

I'm not sure what to advise at that point, assuming you are able to boot in safe mode. But at least you can experiment. I'm thinking maybe try a security wipe and delete all third-party apps, if you can even do that in safe mode.

Last resort, see What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ and wipe the device and reinstall the OS. And http://blackberryfaq.com/index.php/I...Berry_Nuked%3F may also be of help as far as the steps to connect to a blackberry that is not completing boot up.
__________________
- Ira

Last edited by aiharkness : 09-26-2010 at 03:30 PM.
Offline  
Old 09-26-2010, 03:34 PM   #5 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
Last resort, see What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ and wipe the device and reinstall the OS. And Is your BlackBerry Nuked? - BlackBerryFAQ may also be of help as far as the steps to connect to a blackberry that is not completing boot up.
I tried this and it gets to the point were it finds the device but isn't able to connect to it, keep saying it isnt connected but yet its found it for me to click next? the device wallpaper is still flashing in the background just the application permissions have frozen on the screen... :/ the only button that shows any interested of working is alt button. xx
Offline  
Old 09-26-2010, 03:36 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default

I'm curious about safe mode. Are you able to try it/Is OS new enough to have it?
__________________
- Ira
Offline  
Old 09-26-2010, 04:01 PM   #7 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default

..... Also, if the device is using a microSD media card, did you try removing it?
__________________
- Ira
Offline  
Old 09-26-2010, 04:08 PM   #8 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
I'm curious about safe mode. Are you able to try it/Is OS new enough to have it?
The Safe mode WORKED!!! Thank you so much x
Offline  
Old 09-26-2010, 04:32 PM   #9 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default

So, once you booted up in safe mode,what did you do after that?
Posted via BlackBerryForums.com Mobile
Offline  
Old 09-27-2010, 07:45 AM   #10 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
So, once you booted up in safe mode,what did you do after that?
Posted via BlackBerryForums.com Mobile
Deleted the applications that were asking for permissions and done the start up programmes which werent allowing the USB to connect my phone. I pulled the battery out and did a hard reset after that and it worked fine...

Tried this on my phone however ~(same model 8520 just in white)~, the upgrade went great just now i dont get any signal? but i have excellent signal coverage in my area...
Offline  
Old 09-27-2010, 08:27 AM   #11 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default

Ahhh. Ok. That was the smarter approach.

On the new problem, have you tried turning the radio off, then back on after a few seconds? Also, a hard reset with the battery out for a good minute or two?
Posted via BlackBerryForums.com Mobile
Offline  
Old 09-27-2010, 08:33 AM   #12 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
Ahhh. Ok. That was the smarter approach.

On the new problem, have you tried turning the radio off, then back on after a few seconds? Also, a hard reset with the battery out for a good minute or two?
Posted via BlackBerryForums.com Mobile
Radio?
Offline  
Old 09-27-2010, 08:48 AM   #13 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default

The connection to the mobile network.... Try disabling/turning off, then count to five, and enable it again.
Posted via BlackBerryForums.com Mobile
Offline  
Old 09-27-2010, 08:52 AM   #14 (permalink)
New Member
 
Join Date: Sep 2010
Location: North West England
Model: 8530
OS: v4.2.135
PIN: N/A
Carrier: Orange
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aiharkness View Post
The connection to the mobile network.... Try disabling/turning off, then count to five, and enable it again.
Posted via BlackBerryForums.com Mobile
Tried :/ Also Tried Hard Reset and left the battery out for a while but still no luck :(
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.