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Old 11-04-2010, 10:05 AM   #1 (permalink)
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Default Downloaded OS Package Version: 5.0.0.1493 and have BIG PROBLEMS!

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I downloaded the new OS like the sticky says for a buddies 8530 on the Sasktel Network, and are having big problems. He doesnt have any more contacts, no bbm contacts, no pictures, etc. It is the Package Version: 5.0.0.1493. Since there was a problem, i wanted to run the loaderbackup but have no idea how to do so. It mention going to desktop manager>backup/restore tool but I dont know where that is.

SOMEONE HELP ME!
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Old 11-04-2010, 10:22 AM   #2 (permalink)
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If you didn't create a backup BEFORE updating, it won't matter.
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Old 11-04-2010, 10:30 AM   #3 (permalink)
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It did create a backup file. Its a loaderbackup-1.idp file. I just dont know what to do with it.
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Old 11-04-2010, 10:47 AM   #4 (permalink)
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Open desktop manager
plug in the blackberry.
go to backup/restore icon
then restore
click browse and point it to the backup.ipd.
Click next etc till it restores it.
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Old 11-04-2010, 10:54 AM   #5 (permalink)
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is desktop manager the software you download from the blackberry site?
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Old 11-04-2010, 12:22 PM   #6 (permalink)
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yes, ironically its the same software you use to upgrade the blackberry.
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Old 11-04-2010, 01:28 PM   #7 (permalink)
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Default re desk top manager

Wouldnt touch desk top manager with a barge pole, it seems to cause loads of problems for people, conect phone to computer and go to my computer, click on removable disc and work from there.
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Old 11-04-2010, 02:44 PM   #8 (permalink)
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That won't work.
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