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Old 11-10-2010, 06:42 AM   #1 (permalink)
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Default unheard of bb crazines!!! need help asap!

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Hi,

I'm pretty sure my bb is doing a unique thing.
It started two days ago, my contacts kept disappearing (something that I disregard thinking I did a pocket erase) however yesterday the craziness went to another level.

While standing next to my partner at the office (he bb was having problems as well) suddenly he's bb became mine!!!????.

I'll try to explain, all of a sudden his bb chat became mine, screen name, pic and contacts...while in my bb all my contacts disappeared and it told if I wanted to create an account, as if it was my first time doing it!!!.

Then, as suddenly as this happened it unhappened...my contacts returned to me bb chat, but they only showed their pin, not names nor pics.

After sending a mass message to all telling them to write back, when they replied I had to ask them back, again, as if I never had them in my list before.
Today the bb chat problem seems to be finished (all my contacts had to erase the other me since they had two), but my contact agenda is still crazy.

I can't add new contacts because every time I do, this new contact appears at the top of the list at least 50 times! If I erase one it erases all and leaves the 50 lines just blank, while saying that I have no contacts...however when scrolling down the rest of my contacts appear.

Also, I forgot to say that while my bb chat changed phones (when they went to my partner's phone) he could send messages to my contacts but they got them as his screen name...not mine (remember it was showing my screen name in his phone) and he didn't even had to add them, the contacts where just there.

Also, to end this long wild story, my bb keeps crashing, I've taken the battery out, done restore from the bb desktop software, but nothing has change.

Crazy huh? Could use a little or a lot of help. Thanks in advance! ;)Posted via BlackBerryForums.com Mobile

Last edited by oogie : 11-10-2010 at 07:59 AM. Reason: make it more readable, with paragraphs...
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Old 11-10-2010, 08:07 AM   #2 (permalink)
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Much, much, much better. Thanks.
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Old 11-12-2010, 10:03 AM   #3 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

hmmmm..the problem persists....
It´s not crashing as it used to, but every time I add a contact to my agenda, it stays in the first line (not using the alphabetical order) and it takes at least the first fifty lines.

If I delete one it deletes them all... My bb chat seems to be working fine now, but I still don´t have a clue as to why it took over my partner´s bb....´

Also contacts from my agent keep disappearing.....I´m still not sure as to why it did what it did, and why it started "working" again...
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Old 11-16-2010, 08:11 AM   #4 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

although it feels like I'm talking to myself, ill keep posting my bb weirdness until I find a cure ;).

The new trick now is that it is deleting my contacts...every day it deletes a few..I used to have around 100 I'm guessing, and now I have four...
Every time I add a new one, it duplicates about 50 times...if I delete one duplicate, all of them get erased...

Plus, it deletes another contatac from the list...
I'm gonna do a restore today..but I'm guessing its time to take it to my carrier's to see if they can figure something out..
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Old 11-16-2010, 08:20 AM   #5 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Are you on BES or use BIS? How are you using contacts? Are you syncing them to the PC or using Google to sync? Or some other wireless sync?

I have never heard of a BB deleting data all by it's lonesome. Not saying it can't happen.

Did the BB get wet?

Have you tried a battery pull?

What 3rd party apps are you using?

What did you do just before this began happening?
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Old 11-16-2010, 12:35 PM   #6 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Thanks dubdub!...
First, im not really sure what BES or BIS but I sync my contacts with the bb desktop software.
it hasn't got wet at all, and I have done about five battery pulls already...
And, I didn't really do anything out of the ordinary before it started happening....I'm about to restore it...
Ill let you know the outcome..
Thanks ;)
The apps I'm using are nothing impressive...amazon, shazam, goal, facebook and google...
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Old 11-16-2010, 12:43 PM   #7 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Could be a Facebook integration problem.

Wipe it with Jl_cmdr (see the FAQ) and reload the OS (see the yellow sticky at the top of the 8500 section for the latest OS and instructions).
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Old 11-16-2010, 02:15 PM   #8 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Quote:
Originally Posted by Dubdub View Post
Could be a Facebook integration problem.

Wipe it with Jl_cmdr (see the FAQ) and reload the OS (see the yellow sticky at the top of the 8500 section for the latest OS and instructions).


well i just did a system restore and nothing...I have lost all my contacts in my agenda....the bbm contacts are fine but all the phone numbers and info is lost !!!....

however, if i try to speed dial a contact the cel phone recognizes him/her....which means that the numbers have to be saved somewhere...

I tried the wiping with the Jl_cmdr but couldn't find it...when you say FAQ you mean to look in the BB FAQ link?....cause I couldn't find it there..
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Old 11-16-2010, 02:37 PM   #9 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

actually, Ive just realized that I missed a piece of info about the phone..

Every time I take the battery out and restart the phone, it says:

"uncaught exception: java.lang.NullPointerException"

any ideas?
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Old 11-16-2010, 02:43 PM   #10 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

another update...i just found the LinkedIn app install in my cel...however I didnt download or install it, and worst of all, I cant uninstall it no matter how i try...

I´ve tried true BB app world, with menu and delete...nothing...I doesn't ever appear in the BB app world!!!
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Old 11-16-2010, 03:10 PM   #11 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Then its not installed, its a service book creating an icon for it.
You can't delete it, only hide it.
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Old 11-16-2010, 03:39 PM   #12 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Quote:
Originally Posted by MidnightDraven View Post
Then its not installed, its a service book creating an icon for it.
You can't delete it, only hide it.

thanks draven will do...;)
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Old 11-16-2010, 04:00 PM   #13 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

ok, its official, all my Blackberry contacts spontaneously disappeared from my address book but the call log + the speed dial still have the contact´s info....

i restored it to about a week ago, nothing happened!!!!

im going crazy!! any ideas....
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Old 11-16-2010, 04:12 PM   #14 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Quote:
Originally Posted by oogie View Post
actually, Ive just realized that I missed a piece of info about the phone..

Every time I take the battery out and restart the phone, it says:

"uncaught exception: java.lang.NullPointerException"

any ideas?
Search and Google is your friend. Uncaught Exceptions are sometimes very difficult to solve as you need to isolate the problem. It is generally a corrupt file or app someplace causing the problem. If you just reinstalled the OS, the wipe the BB using Jl_Cmdr, see the FAQ for info, and reinstall the OS.

See if any of the info here will help. Uncaught exception: java.lang.NullPointerException - Page 2 - BlackBerry Support Community Forums
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Old 11-18-2010, 02:49 PM   #15 (permalink)
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Default Re: unheard of bb crazines!!! need help asap!

Wow!! Your phone is possessed!! That sounds like some craziness!! Then you said you're going to keep posting even though you feel like you're talking to yourself!! Hahaha priceless right there I like your determation! Sorry I can't be of much help my 8520 never did anything like that. Good luck finding the cure.
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Old 11-25-2010, 10:42 PM   #16 (permalink)
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Quote:
Originally Posted by oogie View Post
although it feels like I'm talking to myself, ill keep posting my bb weirdness until I find a cure ;).

The new trick now is that it is deleting my contacts...every day it deletes a few..I used to have around 100 I'm guessing, and now I have four...
Every time I add a new one, it duplicates about 50 times...if I delete one duplicate, all of them get erased...

Plus, it deletes another contatac from the list...
I'm gonna do a restore today..but I'm guessing its time to take it to my carrier's to see if they can figure something out..
Posted via BlackBerryForums.com Mobile
Do you have your contacts configured to be used as a data source?
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