BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-19-2010, 08:19 AM   #1 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520
PIN: N/A
Carrier: orange
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop manager wont detect my blackberry 8520 please help

Please Login to Remove!

Hi there

i have a blackberry 8520 which i have had from new when i first got the phone i set up the desktop manager on my pc which is running windows xp
and it worked fine..
Since then i have done a clean windows install and went to set it up the otherday but my phone is not detected i have checked that mass storage is turned on on the phone which it is
i have also tryed downloading an earlier version of desktop mannager but still not working ...
i have also done a clean windows install but still refuses to work
the phone does not show up in my computer when i connect it via usb cable.
when i do connect it to the pc i get the little black usb icon in the taskbar i click on it and a box pops up with info about the usb ect which says the following UNKNOWN USB DEVICE

i have been trying to solve this problem for days and dont know what else to try please can someone help me
Offline  
Old 11-19-2010, 09:57 AM   #2 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520c
PIN: N/A
Carrier: airtel
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

i am also facing d same prob but d differnce is i can charge de fone but my usb is not getting recogonised
Offline  
Old 11-19-2010, 11:04 AM   #3 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520
PIN: N/A
Carrier: orange
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

Hi mate yes I forgot to put I can also charge the phone but that's all it does
Posted via BlackBerryForums.com Mobile
Offline  
Old 11-19-2010, 12:09 PM   #4 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520
PIN: N/A
Carrier: orange
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

I have also tryed the software on another pc today and get the same problem i think its the phone at fault :(
Offline  
Old 11-19-2010, 02:05 PM   #5 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

Here are the some ways to try to get it to connect:

1. Battery pull.
2. No HUB connection, connect directly into the BB
3. Delete/Clean Reinstall of DM
4. Try connecting to AppLoader via the DOS Command Prompt
5. Try to connect using BBSAK (BB Swiss Army Knife)

Read this post for tips and help to connect your device to Desktop Manager:
Tips for getting BlackBerry Desktop Manager to det... - BlackBerry Support Community Forums

Also, for a clean uninstall of Desktop Manager:
KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 11-19-2010, 03:16 PM   #6 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520
PIN: N/A
Carrier: orange
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

Hi guys

thanks for the reply

i have also tryed a battery pull and a clean install of dm i am connected to the pc with the usb cable which is connected to the back of the pc but i have also tryed all the other ports i have also just downloaded and tryed BBSAK but it cant detect my phone
Offline  
Old 11-19-2010, 03:27 PM   #7 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

Trying to eliminate the possibilities and ascertain what you have done so far.

What were you doing just before this event happened? Did you drop the device? Did it get wet?

How old is the 8500? Is it still under warranty? You should consider returning it for a new device.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 11-19-2010, 03:51 PM   #8 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520
PIN: N/A
Carrier: orange
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

The phone is about 8 months old i installed desktop manager or tryed to 2 days ago as i wanted to update the phones o/s but couldnt get the phone to connect.
also the phone has not got wet and has been well looked after.
while the phone is connected to the pc i get a little black icon which disapears and comes back ect.. down by the clock on my desktop on the pc
Offline  
Old 11-21-2010, 08:02 AM   #9 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520c
PIN: N/A
Carrier: airtel
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

hii is dere any way to update os oder dan using usb ?? help me please
Offline  
Old 11-21-2010, 11:54 AM   #10 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

Quote:
Originally Posted by suppukaka View Post
hii is dere any way to update os oder dan using usb ?? help me please
what are these words?

dere
oder
dan
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 12-03-2010, 09:45 PM   #11 (permalink)
New Member
 
Join Date: Dec 2010
Model: 8110
PIN: N/A
Carrier: Vodafone Australia
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

hello there, i am also having the exact same problems but my phone is an 8110.
i have had to clear my phone twice in the last two years and got it going again, but this time it is not working. I have tried all the above suggestions also.
i even tried turning off the anti virus software but that did not work.
when i went to device manager, it wont allow me to chose a port even if its the usb, it's like it has something turned off on the PC to see any of the ports.....
Offline  
Old 12-06-2010, 10:25 AM   #12 (permalink)
New Member
 
Join Date: Dec 2010
Model: 8520
PIN: N/A
Carrier: dont know
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop manager wont detect my blackberry 8520 please help

Gzzz! I thought I was failing myself, 3rd week trying to connect to my laptop. I don't get the options suggested appearing on my pcm
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-23-2010, 03:14 PM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2010
Model: 8520
PIN: N/A
Carrier: vodacom
Posts: 85
Post Thanks: 4
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by flava View Post
Hi there

i have a blackberry 8520 which i have had from new when i first got the phone i set up the desktop manager on my pc which is running windows xp
and it worked fine..
Since then i have done a clean windows install and went to set it up the otherday but my phone is not detected i have checked that mass storage is turned on on the phone which it is
i have also tryed downloading an earlier version of desktop mannager but still not working ...
i have also done a clean windows install but still refuses to work
the phone does not show up in my computer when i connect it via usb cable.
when i do connect it to the pc i get the little black usb icon in the taskbar i click on it and a box pops up with info about the usb ect which says the following UNKNOWN USB DEVICE

i have been trying to solve this problem for days and dont know what else to try please can someone help me
Mass storage device must be turned off when using desktop manager.
Posted via BlackBerryForums.com Mobile

Last edited by gambit007 : 12-23-2010 at 03:19 PM.
Offline  
Old 12-23-2010, 03:26 PM   #14 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2010
Model: 8520
PIN: N/A
Carrier: vodacom
Posts: 85
Post Thanks: 4
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by devnull View Post
what are these words?

dere
oder
dan
Dere= there
Oder= other
Dan= than

But don't quote me.
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Desktop manager wont detect my blackberry 8520 please help
Thread Thread Starter Forum Replies Last Post
Critical security vulnerability in BlackBerry Desktop Software daphne General BlackBerry Discussion 20 12-06-2008 08:15 AM
More iPhone vs. BB djm2 BlackBerry Versus 116 07-17-2008 10:42 PM
Blackberry Enterprise Activation Woes rgf207 BES Admin Corner 2 05-23-2007 03:21 PM
Problem W/ the O2 Theme on 7100i Stress BlackBerry Themes 24 01-31-2006 09:32 AM
BES 4.0 SP1 for Exchange now available! jibi BES Admin Corner 20 05-04-2005 11:00 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.