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Old 12-13-2010, 10:04 AM   #1 (permalink)
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Exclamation Help please!

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Ive got a data plan already but whenever i try to go on the internet/go on windows live messenger it wont work!

The internet says *unable to connect to the internet* and WLM just keeps signing in for ages.

But the weird thing is where it says EDGE/GPRS/GSM its in capitals and it says im connected to the blackberry network so what the hells up with my phone?

Can someone please help me?
Thanks!.
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Old 12-13-2010, 01:34 PM   #2 (permalink)
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Default Re: Help please!

Do you have a BB data plan or a generic smartphone plan?
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Old 12-13-2010, 01:49 PM   #3 (permalink)
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Default Re: Help please!

Blackberry data plan.
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Old 12-13-2010, 02:25 PM   #4 (permalink)
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Default Re: Help please!

The error message indicates that it isn't a BB dat plan, and that is why I asked.

Do a battery pull. Register using the Host Routing table. Resend service books.

If those steps fail, call your carrier and have them reactivate the Bb data plan on your device.
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