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nicci1984 03-14-2011 04:21 AM

crashing when uploading to facebook
 
Hi guys ive got a bb curve 8520 and everytime i try to upload pictures to facebook the screen freezes and i have to take the battery out and reboot which takes ages and then i have to re-request my service books for my emails etc ARRRRGGGHHH This is cracking me up and i cant find any solutions on any other sites. any ideas anyone before i give up on this phone. :x

aiharkness 03-14-2011 06:48 AM

Re: crashing when uploading to facebook
 
When the screen freezes, as you say, how long have you waited before giving up and pulling the battery?

First thought is that the BlackBerrys resources are maxed out and either it is locked up, or it has no resources left for anything but uploading the picture. I would wait ten or fifteen minutes, or even twenty or thirty, to be sure.

Next thought is look at the other applications that you have running, particularly application that are set to run in the background. Note that possibly some apps will shift to background and you won't see them when you switch applications. Check the setting on everything, and make sure all are shut down. Then try facebook again.

Last thought is take a look at your amount of free memory.

nicci1984 03-14-2011 08:14 AM

Re: crashing when uploading to facebook
 
thanks for your reply - when i say the screen freezes it remains frozen for any amount of time until i pull the battery. If i just cancel off facebook nothing on my phone works until i battery pull. most of the time a "rim error" pops up. ive checked my memory i have loads spare - the only app i have is facebook and fb chat

thanks again :)

aiharkness 03-14-2011 04:52 PM

Re: crashing when uploading to facebook
 
FYI more often than not you'll find information, maybe even a solution, if you search on the exact error message. That info is important to troubleshooting the problem.

When the error happens again, write the error message down, and post it.
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