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carabrown 08-11-2011 06:37 AM

internet problem
Right now I'm on the computer posting this. every single time I try to go on the internet with my bb it never works. All it does is put a blank white screen on my phone and the loading bar is full. why does it not work? :-(

NJBlackBerry 08-11-2011 06:39 AM

Re: internet problem
Do you have a BlackBerry Data Plan (not a regular Internet plan) on your account?

carabrown 08-11-2011 07:01 AM

Re: internet problem
where do you find the bb data plan? it was working before until yesterday

NJBlackBerry 08-11-2011 07:16 AM

Re: internet problem
Have you removed the battery and put it back in (always step one in BB troubleshooting).
If so, what does it show in the upper right hand corner (edge, EDGE, 3g, 3G)?

carabrown 08-11-2011 07:23 AM

Re: internet problem
GPRS and below that it says wifi

carabrown 08-11-2011 08:01 AM

Re: internet problem
thanks removing battery worked :D

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