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Old 08-11-2011, 06:37 AM   #1 (permalink)
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Right now I'm on the computer posting this. every single time I try to go on the internet with my bb it never works. All it does is put a blank white screen on my phone and the loading bar is full. why does it not work?
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Old 08-11-2011, 06:39 AM   #2 (permalink)
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Default Re: internet problem

Do you have a BlackBerry Data Plan (not a regular Internet plan) on your account?
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Old 08-11-2011, 07:01 AM   #3 (permalink)
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where do you find the bb data plan? it was working before until yesterday
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Old 08-11-2011, 07:16 AM   #4 (permalink)
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Default Re: internet problem

Have you removed the battery and put it back in (always step one in BB troubleshooting).
If so, what does it show in the upper right hand corner (edge, EDGE, 3g, 3G)?
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Old 08-11-2011, 07:23 AM   #5 (permalink)
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Default Re: internet problem

GPRS and below that it says wifi
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Old 08-11-2011, 08:01 AM   #6 (permalink)
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Default Re: internet problem

thanks removing battery worked :D
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