BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-24-2011, 03:03 AM   #1 (permalink)
New Member
 
Join Date: Aug 2011
Location: Kent, UK
Model: 8520
OS: v5.0.0.68
PIN: N/A
Carrier: Virgin/ T-Mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't edit/ delete address book contacts sent by BBM

Please Login to Remove!

Hi.

Both my wife and I have new Blackberry Curve 8520s. I wanted to send her some contacts that are in my Address Book, which she didn't have so I fowarded these by BBM. She was able to save these to her Address Book, but now she is unable to successfully save edits, or delete, those I sent her. After editing, when yo select "save" the message "Contact updated externally. Changes will be lost and the viewer closed." is displayed. Additionally, these contacts are not synchronised to Microsoft Outlook.

How can I overcome this problem?

Thanks for any help.
Rich
Offline  
Old 08-24-2011, 06:17 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,339
Post Thanks: 42
Thanked 114 Times in 104 Posts
Default Re: Can't edit/ delete address book contacts sent by BBM

I searched for "Contact updated externally". Here is one form RIM knowledge base.

KB04317-"Address updated externally. Changes will be lost and the viewer closed" error message received when attempting to update a contact on the BlackBerry smartphone
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 08-24-2011, 07:43 AM   #3 (permalink)
New Member
 
Join Date: Aug 2011
Location: Kent, UK
Model: 8520
OS: v5.0.0.68
PIN: N/A
Carrier: Virgin/ T-Mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Can't edit/ delete address book contacts sent by BBM

Many thanks for your reply.

It still leaves the question of how the corruption(s) occurred and in which database. I can edit and save the contacts in my own Contact database without problem, and we can edit and save any of the pre-existing contacts in my wife's Contact database without difficulty. The problem occurs only with contacts sent by BBM, after they've been sent, which seems to suugest that BBM is introducing the problem. (We have the latest version - 6.0.0.129.)
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Can't edit/ delete address book contacts sent by BBM
Thread Thread Starter Forum Replies Last Post
Use your Pearl as a BT Modem under OS X ggoodale Mac Users Corner 250 04-27-2011 09:11 PM
Address Book Issue lobrien General 8300 Series Discussion - Curve 1 03-31-2009 01:39 AM
Address Book "Business" group contacts will not auto-complete. (Only "Personal") brianmsu80 General 8300 Series Discussion - Curve 2 03-25-2009 11:57 AM
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 02:08 PM
Address book - shared contacts fbax Aftermarket Software 0 11-28-2007 10:46 PM

KMP Ink Ribbon Nylon Size 624N for Commodore MPS 803 Black
$14.9
KMP Ink Ribbon Nylon Size 624N for Commodore MPS 803 Black  pictureLOT of 2 - Vintage Commodore # 2009 Japan Walkie Talkie transceiver pair cb
$30.0
LOT of 2 - Vintage Commodore # 2009 Japan Walkie Talkie transceiver pair cb pictureComfort Products 60-5800T Commodore II Oversize Leather Chair with Adjustable
$253.47
Comfort Products 60-5800T Commodore II Oversize Leather Chair with Adjustable pictureCommodore 1541 MOS 6522 VIA chip tested socket pull
$9.0
Commodore 1541 MOS 6522 VIA chip tested socket pull pictureCommodore II Oversize Leather Chair, Black Office Rolling
$300.0
Commodore II Oversize Leather Chair, Black Office Rolling  picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.