BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-22-2011, 10:22 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default help

Please Login to Remove!

I updated my phone (8520) to os 5 from 4 days and whemever i open whatsapp for a long time the phone stops working and i white screen appears then the phone doesn't restart until i either remove the battery and place it again or plug the phone into the charger why does this happen
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 10:23 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

whenever*
a white screen
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 10:30 AM   #3 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: help

Is the version of whatsapp you're using compatible with OS 5? You might consider asking the developers of whatsapp your question as well.
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 12-22-2011, 08:23 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default

well i am sure it is compatible with os 5 cause i have some frineds that uses it and btw the white screen doesn't appear except when i am using whatsapp for a 20 minutes and the battery is below 4 bars
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 08:25 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

i faced a lot of problems before like relod software 552 and 507 and app error when i had os 4.6 does those errors have anything to do with what's happening now
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 08:28 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

i went to options and then applications, and i found at that whatsapp is the only app that doesn't show it's logo instead it show an empty window file
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 08:29 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

found out*
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 08:31 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

and i changed whatsapp version and yet there is that problem
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 11:02 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default

The screen appeared 10 minutes ago and I wasn't opening the whatsapp I was opening facebook via blackberry browser and the camera,and btw when I updated my phone on sunday after the update was complete I installed some apps and the phone said:app error and it restarted does this have anything to do with what's happening now?
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-22-2011, 11:34 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

do i need to re install software ?
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-23-2011, 06:58 AM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

And when I play some games and the battery is 70 percent it suddenly switches off
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-23-2011, 07:12 AM   #12 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: help

Quote:
Originally Posted by maruf View Post
...when I updated my phone on sunday after the update was complete I installed some apps and the phone said:app error and it restarted does this have anything to do with what's happening now?
Do you remember which app[s] you were loading when you got the "app error"? It's possible something is / got corrupt.

Quote:
Originally Posted by maruf View Post
do i need to re install software ?
Have you tried a battery pull?
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 12-23-2011, 09:20 AM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2011
Model: 9300
PIN: 278BD53B
Carrier: mobily
Posts: 28
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default Re: help

I think the apps are app world(ver 3) and bbm(ver 6) and I I tried a battery pull , is it a good idea to re-install the os 5 on the phone or format the phone memory if it is a good idea then how can I format the phone memory or delete or apps
Posted via BlackBerryForums.com Mobile
Offline  
Old 03-22-2012, 04:42 PM   #14 (permalink)
New Member
 
Join Date: Mar 2012
Model: 8520
PIN: N/A
Carrier: Rogers
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: help

When I open up my browser via wifi it says "unable to connect to the internet, please try again later. If the problem persists please contact your service provider"
Please help!
Offline  
Old 03-22-2012, 05:01 PM   #15 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,031
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: help

Quote:
Originally Posted by abiramkanagasabai View Post
When I open up my browser via wifi it says "unable to connect to the internet, please try again later. If the problem persists please contact your service provider"
Please help!
It is considered bad manners to hijack another users thread, especially when your problem has nothing at all to do with that of the original poster.

Please start a new thread and fully explain your problem. Also confirm whether you have a Blackberry dataplan and device OS.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: help
Thread Thread Starter Forum Replies Last Post
Torch 2 9810 Help Help Help bobcol09 BlackBerry Help 3 10-25-2011 04:40 PM
Help Help Help Help With Themes 1llest03 BlackBerry Help 6 02-10-2011 12:39 PM
International warranty - please help vesava General BlackBerry Discussion 1 01-30-2011 06:38 AM
Hardware problem - any help will be appreciate vesava BlackBerry Help 1 01-30-2011 06:37 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.