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Old 09-06-2012, 02:24 PM   #1 (permalink)
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Default 8520 does not find OS5 update

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Hi,

I got a BlackBerry 8520 from Orange in France. I need to upgrade it from OS 4 to OS5.
But the BlackBerry does not recognize the OS5 update.

I have multiple OS for multiple phones installed on BlackBerry Desktop Manager 7. For our Belgium devices I did not have this problem.

In the Desktop Manager it only sees the local installed 4.6.1.465 that is also installed... please help me with this one...

BlackBerry Handheld Software v4.6.1.465 (Multilanguage)
8520wifiM_PBr4.6.1_rel465_PL4.2.0.135_A4.6.1.314_O range_France.exe

BlackBerry Handheld Software v5.0.0.1807 (Multilanguage)
8520wifiM_PBr5.0.0_rel1807_PL5.2.0.113_A5.0.0.1093 _Orange_France.exe

Thanks in advance
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Old 09-06-2012, 02:27 PM   #2 (permalink)
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Default Re: 8520 does not find OS5 update

You have to locate and delete both copies of VENDOR.XML that is on your C: drive.

Find and delete them, then restart the upgrade. It will work.
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Old 09-06-2012, 02:31 PM   #3 (permalink)
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Default Re: 8520 does not find OS5 update

App Loader , does only find 4.1.6 update. I deleted the vendor.xml file in the C:\Program Files\Common files\Research in Motion\App Loader\vendor.xml

And still does not work , are there 2 files ? i am running w7 x64.
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Old 09-06-2012, 02:54 PM   #4 (permalink)
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Default Re: 8520 does not find OS5 update

Yes - you must search for and delete BOTH copies of Vendor.XML
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Old 09-06-2012, 03:15 PM   #5 (permalink)
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Default Re: 8520 does not find OS5 update

Could it be that the provider locked the firmware? Cause in apploader there is a possibility to add other apps , i browsed to the upgrade of OS5 but it it says this is not compatible for your device ... :s. So for the vendor.xml i will try tomorrow
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Old 09-06-2012, 03:32 PM   #6 (permalink)
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Default Re: 8520 does not find OS5 update

You HAVE TO delete both vendor.xmls
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Old 09-06-2012, 04:31 PM   #7 (permalink)
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Default Re: 8520 does not find OS5 update

Quote:
Originally Posted by NJBlackBerry View Post
You HAVE TO delete both vendor.xmls
i will let you know what it gives tomorrow morning
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Old 09-06-2012, 06:51 PM   #8 (permalink)
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Default Re: 8520 does not find OS5 update

Search in these locations. Make sure all files and folders are set to not be hidden.

C:\Program Files (x86)\Common Files\Research In Motion\AppLoader

C:\Users\*user name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
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Old 09-23-2012, 12:10 PM   #9 (permalink)
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Default Re: 8520 does not find OS5 update

i have several problem with my curve bb 8520 reload software 507 any one can help me please ?
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Old 09-23-2012, 11:13 PM   #10 (permalink)
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Default Re: 8520 does not find OS5 update

Quote:
Originally Posted by zadco View Post
i have several problem with my curve bb 8520 reload software 507 any one can help me please ?
Error 507 indicates the handheld does not have an OS loaded onto it. You should download the OS to a pc and install it via AppLoader (included in BlackBerry Desktop Software.

How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
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Old 09-24-2012, 10:23 AM   #11 (permalink)
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Default Re: 8520 does not find OS5 update

Quote:
Originally Posted by zadco View Post
i have several problem with my curve bb 8520 reload software 507 any one can help me please ?
It is inappropriate to hijack others' threads.
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