New to Blackberry (8703e Verizon) and having difficulties with synching to my Outlook. The unit is setup and works as it should. When I try to sync I get an "unknown error" message from Intellisync.

Is there a step by step setup doc somewhere?

I don't know of one specific to that, there is one on Mapping fields from the BB to Outlook.

Where in the process does your unknown error occur--upon connection to the DM, upon initializing the sync, in the middle of the sync?

Have you checked the sync log for errors?

The error occurs a few seconds after I hit the sync button, the root configuration name box comes up, then the error box shows up.

I cannot acccess the sync log as the button is not an active button?

Have you setup your sync to your Outlook or what?

What version of Outlook do you have?

What version of Desktop Manager?

Outlook is 2003 11.8118.8132 SP2
DM is 4.3.0.17

Not sure what you mean have I setup my sync to my outlook? I'm not sure how to do that, hence my question on a step by step guide...