I would like to hear from anyone who may have returned from Europe in the last few weeks. Because I have contacted the Blackberry customer service folks at T-Mobile and have been told that the $19.99/month international data roaming charge does not include internet use or teathering the phone for use as a modem. They tell me it is designed solely for e-mail usage. Internet use and modem use will be charged per kb used at $15/MB. This is also how the web site describes it. Are there any recent experiences anyone can share on this point?

I used my BB a lot for Web access during three weeks in England and France in June/July and was NOT charged anything on top of the $19.99/mo. unlimited international charge (I can't speak to using it as a tethered modem). I had got their international customer service guy to expressly confirm this to me before I left, expecting to have a dispute when I got back, but was pleasantly surprised. It is true that they have renamed the plan the unlimited international email plan, but that happened before I left, and I doubt that I somehow got grandfathered. Having said all that, it does seem to be something of a crapshoot.

UPDATE: So I just returned from Asia and was NOT charged extra for international DATA roaming. I paid the $19.99 for the Tmobile unlimited international data add-on and they didn't charge me the $15 per mb fee. What a relief.

On the other hand, I paid quite a bit for voice roaming which indicates I should probably bring an additional unlocked cell phone for future travels abroad.

I called the TM international number and spoke to a woman there who put me on hold to confirm what is included in the $19.99 add on international plan. She said emails only. I said to her that I have heard conflicting things that some people have gotten charged, and some haven't. So what's the deal? And she said that just last week a person called and said he personally knew people who weren't getting charged for browsing while overseas and she told me what she told him, 'only email is included in the plan but if you don't get charged for web browsing...lucky you'. So that's how we left off. Seems like even TM isn't really sure what they want to do

I just recieved my bill after a 5 day trip to the UK and didn't recieve a charge for the data that I used. While there, I used Google Maps and Yak-On primarily. I think that this is the prime situation where....YMMV!!!

I'm curious to know, because I travel to the UK on occasion, do you also have Tmobile Internet that is $5.99 per/m where you can browse the web as well or just the BBAddon for $19.99/29.99? I wouldn't see a reason to have both, but I'm wondering if the people who are not getting charged might have TMobile internet and so TM doesn't see it as international browsing. I doubt this is the case, I'm just trying to find some connection. I mean why would TM say it only covers email and yet people are not getting charged for web browsing. Is it just to cover there a**es? Why wouldn't they be more sure of what their package includes?

I can tell you that I was on a cruise last month in the caribbean and activated international "email" before I left. I was using the Cingular GSM connection on board the ship as well as several different carriers in the islands, and did not get charged for data. I was using the BB Internet Browser as well as Webmesseger. So from what I can see, data is included, but just not mentioned.

The t-mobile contracts with the international companies cover unlimited email only. It is the responsibility of the international company to submit your usage to T-mobile for them to bill you. So, I would argue that all of the free data usage is due to a lack of communication with T-Mobile and the international companies used while roaming.

In short this is Russian Roulette with your credit card.

I was lied to by every sales rep I spoke with until I chatted with a supervisor at 505-998-3793 .

camphere - I was just going to post the same thing. I went on HowardForums.com - to the TMobile section as that's where a lot of TM reps hang out and asked the question. Only one answer but it did make the most sense:

"It's possible that the company didn't differentiate between e-mail and web browsing as far as notifying T-Mobile of how your data was used. When it comes to roaming overseas, nothing with data is definite."

I asked though because TM has such a European presence (they are from Europe after all - Deutsch Telecom) why they wouldn't be the company submitting the data info...however no answer as of yet and I don't think I'll get one.

My last question was: Is there a way then a customer browse the web and make it look like email data?? LOL - seems like people are doing it but wanted to see if there was a sure way...but really don't think I'll get an answer to that one!

I was lied to by every rep I spoke with. I have to find out how to connect to the Internet while overseas. I think if there is a chance of getting charged I'll be the one. I really can't chance this because I am going to be on for about 2 hours a day and $15 per MB is rape.

Hi--

First this is my first post here. And, I'm not even a BB owner. I have a Treo running with Goodlink for company e-mail and Chatteremail for personal with Tmo. (I know that's the enemy but bear with me.) I found this thread since I was charged theh $15/mb fee when I was in Holland for several weeks last spring. I'm a heavy user and the charge was between $30-50/DAY. Yikes! My company was not happy and I don't blame them. So, I'm looking for a cheaper way. Sounds like this plan is.

But, get this. Tmo charged me when I was in Western Europe (UK, NL, CH, F etc.) but when I was in Peru for two weeks and in the Dominican Republic, I wasn't charged anything. My conclusion is that Tmo charges you if they get charged separately for browsing.

Those of us who have been with Tmo for a while will recall that for many years with Omnipoint and Voicestream all incoming overseas calls were free until Tmo figured out how to charge for them. When they started charging, they sent everyone a notice that they were supposed to be charging all along but didn't and now were going to start. Same may be true here.

Anyway, I'm thinking of switching to BB for this reason only since it is so expensive with my Treo. I may try the new Pearl. My only concern is that on the BB my personal email will get mixed up with my company e-mail. On the Treo, they are very separate. Is there any work around for this? Thanks.

Doug

Everyone stop calling them and tipping them off about non-charges. Maybe they won't notice.

That's great... maybe. I just called T-Mobile since I'll be travelling to Europe in a couple of weeks, the rep said there is no "BB Unlimited Add-On" (I asked 3 times to be sure..) for $19.99 (or $29.99) and the only option is the $15/MB... If I can't even get them to add the unlimited intl plan before I leave then the e-mail vs. e-mail and web browsing argument is moot!
SNi

I recently got back from the UK for 10 days, and recieved my bill. The only charge I received was for a pro-rated amount on the International Plan - there were no extra charges on my bill for data. It is T-Mobile

Sign on to your Tmo account. Be sure that your device is BB. If not, change it. (Of course, you can use any device you want--I'm using a Treo). Then select the BB int'l unlimited e-mail plan for $19.99. I just leave it on my account since I travel often but you can chage it as often as you want. This discovery will save me (actually my employer) hundreds $!

I have spent half the day trying to work out this international data plan.

Perhaps someone with knowledge on these things knows, is it even possible for the ISP to differentiate email from data if you are using the BES account? I can imagine they probably can on the BIS blackberry, but if all data is going straight through to the BES, would they even know?

Bumping this up, has anyone has any more experiences/feedback with using this add on? Most importantly, has anyone using BES been charged for data usage?

Not to send the thread off track.. and I am using quite a bit of tethering and web browsing with the unlimited tmo BB 19.99 plan + int add on for another 19.99... and don't see any added charges... yet from S.A.

but on the issue of international roaming which can add up really fast.. one easy solution is to subscribe to a service that allows you direct your U.S. domestic number to an overseas number and forward your cell to that service. Unconditionally forward all calls to that number which is forwarded to your international cell. It saves a ton of $$$ and can be controlled over the net. Since you might already know this,,,, some might not and it's an international thread related to high costs... so hopefully its not too far off track. uno mas. ;)

Have t-mobile put up their prices, with no minutes the blackberry plan seems to now be $29.99 or $39.99 a month, or was the $19.99 always only if you bought voice calls as well?

Major conflicting information here from TMO. I travel regularly to the UK and purchased the Pearl and the requesit plans to allow me to roam unincumbered. Upon arriving to the UK for the first time with my BB I call customer service to add the BB Internation eMail ($19.99 USD/month) and was told that internet is NOT included. I have checked my statement online and it appears that I am being billed for any internet and/or messages.

I'll have to call when my paper statement shows up and address the conflicting information that is posted and told to us by TMO. Hopefully they can find a fix for this and allow international data use under the plan.

Bill Detail Tmobile DATA SERVICE ROAMING CHARGES:

Here's some information from a recent trip. I don't think the international usage is showing up on the current usage, online. The pull down menu on the current usage doesn't include the fields associated with these charges. This was the "tmobile total internet" plan, so it's not the unlimited blackberry plan with the international add on. At any rate, I don't think there's a way to check current additional service charges online.

It may only display the fields which are applicable... so it's possible that no grps roaming charges are currently being incurred with bb unlimited int add on. I'll know at the end of the month. ..

If I'm missing the area where it displays this please let me know. Peru and Orange have replaced the actual Country/Carrier.


Peru (Orange)
Call Type: (A) Call Waiting (B) Call Forward (C) Conference
(K) WPS Call (U) Other (V) '5' Call
Peru (Orange)
8/10/06 GPRS Roaming 0.0391 0.59
8/13/06 GPRS Roaming 0.3711 5.57
Sub Total 0.4102 6.16
TOTAL 0.4102 6.16

i have t-mo now for 4 months i live in vancouver bc canada
have the BB Internation eMail add-on ($19.99 USD/month) have not been charged anything for the data (web)
so far so good....
Much better then Robbers

hoedepot, do you use the BIS or BES version?

International blackberry roaming includes all data.

Have you got any evidence to support that claim?

You should really specify which carrier you are with and in which country?
In the UK as far as I am aware there is no such things as International roaming for data on T-Mobile.

Please lets not assume everybody is in the US

thanks
Mike

The only network that may even have unlimited data is the US, and even then their reps have consistantly told me it does not include data, only blackberry email, and their website mentions unlimited international email - not data.

I have only heard of one person, however, who has actually been charged for international data. However, who knows if lots more people have been but just don't post on forums.

Was in Europe end-Sept/beginning-Oct. Set up the Intl e-mail before leaving and recd a T-Mobile e-mail specifically stating that it did NOT include data, which would be charged for. Have been through one billing cycle since getting back with NO charge for data.
SNi
P.S. BIS, travelled in France & Switzerland, used Orange & SFR networks..

Running on BIS, I had used the TMO international BB service in February 2006 in the Far East and was only charged the monthly fee. My mistake was neglecting to cancel the service after I came back so the meter kept on running for another 2 weeks and got charged pro-rata. Anyway, while out East, I racked up about 8MB of data usage between email, PIN and web browsing. No extra charges were imposed. Prior to signing up for the service, I asked about roaming charges and the reply was that there are roaming partners in the countries I was visiting and so long as the partners are carrying the data, no extra charges will apply.

In March 2006, one of the execs in my company went to France, England and Italy . . . signed up for the same service. . . made sure that roaming partners carried data, no extra charges imposed.

The only thing that got to me was that some idiot kept on calling my number and I got hit with $2.99/min charge (called 3 times back to back). The call wasn't even for me, they're calling a wrong number. . . . so my advice, forward all calls to your home or office voicemail number so calls don't get delivered to your device and have caller email you their message.

With my TMO BIS, I have 6 different email accounts (and I think you can setup upto 10 POP3 accounts). . . each email account has a folder for organization.

Played with my new Pearl for one day in Vancouver and Calgary this month to the tune of $120 of data roaming. What a dumba%$!! I didn't even consider data roaming since I never realy used my 7730's browser (slow).

Are most people still getting their data included in the $19.99 plan?

If you do turn it on/off when you travel int'l how much lead time do you give for the plan to be changed?

Can you change it more than once in a billng cycle?

Thanks

My blackberry (with the $19.99 international option) arrives this week and I will be testing it in Vancouver so will report back with any data usage charges.

Here's the deal:
Yes, for the moment the $19.99 feature does not charge for browsing
however....
this will likely be "fixed" soon (especially if its being abused by using non blackberry devices or using a device as a modem... international data roaming is very expensive for carriers.)
so...
expect that if you use data roaming this way that you are being charged $15/mb because you may be since this is the way its SUPPOSED to work
if you get back and didnt get charged for the data, lucky you.
if you get back and did get charged for it, you are responsible for it because the feature officially does not support browsing and you can blame the people that abused it.

it surely cost to use internet!

I payed a nice $600 over seas!

FYI: Mine is getting credited since I made the rep note the account that all data was included. That was my understanding so legaly they have to stand by it.

Well, just got off the phone with Tmobile International Support. I will be traveling to the Netherlands next week and wanted to call to verify charges. As everyone else has experienced different answers from TMO, I received the $.99 per minute for voice charge, and $15 per 1MB for Email and Internet.

Sucks that we have a world capable phone, but will cost major $$$$ to use most of it's feature outside of the US.

I've been burned before by a wireless phone company (AT&T) on charges, and do not feel like playing russian roulette with charges this time.

Looks like I will try to get an international loaner from work.
<damn it!!!>

I just got off the phone with TMO customer support and they added International Roaming + the International Data for $19.99. They said I can cancel it in one week when I get back and they will pro-rate it for about $5.

They said this includes ALL data, web browsing, and email. Phone calls are $1.49 / minute.

Did you dial 611 or another number for support? If other number - - please post. Did you specifically ask to add Intl roaming and Intl data? Do you know how this is different than what they have listed as World Class International Service. When I called, they said I already have international roaming - -which is listed under my plan (All I see is World Class Intl Service - added it a while ago from tmo website as an added service-listed as free).

Why are there a 100 different answers from tmo reps for the same question!!

Serenity NOW!!

I dialed 1-877-276-9940. I also called about this a week or so ago and received the same answer as today. I called a week ago after reading this thread and wondered why all the different answers.

I received the same answer from 2 different people, so I signed up for the International roaming with data plan. Both of them said all email and web browsing was included. I'm leaving tomorrow for a week in Mazatlan.

Thanks YMark. I am on hold now - again .... we'll see what they say. I specifically asked for Intl roam and Intl data plan. They said I already had the roaming, and I was put on hold for the rep to check about the data plan..