help!

i have just recently upgraded my phone from an XDAlli to a blackberry 8700g, the problem is that it is not allowing me to sync my contacts from MS Outlook - i have been told that it may not recognse this, i have successfully sync the calendar and task, and memo, but the most important one i cant.

I am a complete novice on this, can anyone help??

Need more information:
- using BES?
- using Outlook?

i am using outlook, to be honest, i am not even sure what BES is?

Do you have any attachments associated with your contacts in Outlook like photos for contacts? If so, you will need to remove them.

With the Desktop Manager, you also need to ensure that the first name and last name (or Company name) is filled out.

That is, filled out for every contact in Outlook.

hi,
i have no attachement to my contacts just name, and contact details

Ok at the moment my XDA2i required a different format so that may be why, does this mean that i have to go through all my contacts and fill out surname , christain name and company to enable this to work?

You have something in any one of the first. middle or last name fields. Even one letter will do it. Also you can't have any "special" characters in name fields:

Cause 2 - Invalid characters in name or address fields
There are invalid characters (symbols such as +, $ or %) in the Name or Address fields of address book entries.

Resolution
Make sure that no invalid characters appear in the name or address fields of address book entries.

On the device, open the Address Book and select entries with invalid characters.
Remove any symbols or invalid characters from the Name and Address fields.

I FIXED THIS IN OUTLOOK - NOT THE HH as there were no contacts on the HH yet....

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Cause 3
There are Contacts in Outlook that do not contain information in the First Name, Last Name, or Company fields.

Resolution
Make sure that each Contact entry is assigned either a First Name, Last Name, or Company.

Open Outlook and go to the Contacts page.
Sort the contacts by Category in order to easily identify entries without names or companies.
Add data to at least one of these fields. Or, delete entries without a First Name, Last Name, or Company.

ok Andi,

many thanks for that i will give it a try and see what happens, might take a while as i have a personal contact list of over 5000.

Good looking out
Missy
x

Sort it by phone list in Outlook - then the ones with nothing in the full name field and those with special characters will be on the top of the list.