It seems like something wrong of my device or setting.

I have set the hide sent message option to Yes. It does hide the sent message. However, when I rebooted the BB after I uninstalled a software, the option is set to Yes but I can see my sent msg.

I have to go back to the message / email, then change the setup to No, save it, then change it to Yes, save it back. Then it would hide the sent-msg.

Is it a better way to handle this situation? i have done it few times today already.

Try re-sending your service books.

thanks for the info. I just resent the service book and i will monitor the situation closely.

thanks again

i noticed whenever I had to do a reboot (either full power down, or remove battery). the hidden-sent-mail has showned again even thought with the "Hide Sent Mail" option is set to "Yes".

Any ideas how I can fix it?

did you save the option before rebooting?

This use to happen to me all the time on my 7290. It seems like it happened about once a week or so, and not necessarily after the device was rebooted. I always assumed it had something to do with the default settings on my Firm's IT policy.

However, it hasn't happened since I upgraded to a 7130c in June.

yes, i always save when I change the option.

since i do not use the BES, i do not think the issue on my 8700g is because of the IT policy.

it is annoying. sometime the hidden email msgs just show up without reboot.

just curious...why hide them and not delete them?

good point. however, i think i would want to keep a copy in my bb in case i need to "forward" or "resend" it out. plus, i am lazy to delete them.