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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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Is there a way to REALLY WIPE your device? -
01-06-2007, 01:57 AM
I bought the BB 8703e used and it still has the email accounts on them and even after I did a wipe device, it still has the email accounts of the previous owner.
Is there a way to really reformat this device? Or does anyone have any tips to get the email accounts out?
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 02:23 AM
1. Download and install Desktop Manager 4.2 from here: https://www.blackberry.com/Downloads...93E4F3BB068C22 (Be sure that the BB is not connected during install.)
2. Download and install to your PC, the latest OS for your device from here: http://www.blackberryforums.com/rim-...ry-device.html
3. Delete the file "vendor.xml" located in c:\program files\common files\research in motion\apploader.
4. On your PC, install JL_CMDER, located here: ( http://www.blackberryforums.com/atta...der-v1.8.3.zip) Connect the device and use iJL_CMDER to wipe the device. Be sure that Desktop Manager isn't running when using JL_CMDER. When finished your device should display a 507 error.
5. Open Desktop Manager and run Application Loader. The Desktop Manager should then detect the device and load the new OS.
That should give you a clean, out-of-the-box device.
Last edited by John Clark : 01-06-2007 at 10:43 AM.
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:01 AM
thanks...but at what point do i actually connect the BB to my computer? in step 5 you said connect it but before that nothing?
Also, how do I use JL_CMDER to wipe my device?'
EDIT:
Sorry I got stuck on step 4 but I found out that you click on JL_Cmder and then follow the screen. I clicked on JavaLoader.exe and it caused me confusion. I also clicked on Install.cmd and everything wiped out from what I unzipped from the JL_CMDER zip file...does that do anything?
Last edited by The MVPlaya : 01-06-2007 at 04:12 AM.
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 10:45 AM
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Thumbs Must Hurt
Posts: 142
Join Date: Jul 2006
Location: Out East
Model: 8130
PIN: FFFFFFFF
Carrier: Telus
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01-06-2007, 10:53 AM
Quote:
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Originally Posted by John Clark
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Actually I don't think that will make a difference. It sounds like the previous person's BIS account is associated with the handheld. Even after using JavaLoader, the account will still be there. Get the previous owner to login to their BIS account and remove it, or contact your carrier to see if they will do it.
Moleman2k
 8130 Telus
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 11:02 AM
Quote:
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Originally Posted by moleman2k
Actually I don't think that will make a difference. It sounds like the previous person's BIS account is associated with the handheld. Even after using JavaLoader, the account will still be there. Get the previous owner to login to their BIS account and remove it, or contact your carrier to see if they will do it.
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That is true, however, this procedure gets the stuff off his device. Whether the pin is still registered with another account is a whole other story. Hopefully his provider can help him with that.
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New Member
Posts: 4
Join Date: Jan 2007
Location: Prince George BC
Model: 8100
Carrier: rogers
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Application loader problem -
01-06-2007, 12:59 PM
What would I do if the application loader does not find the operating system. I tried to add it but comes up with an error. Thanks
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 01:01 PM
did you delete the vendor.xml as described in step 3?
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:11 PM
When I reinstalled the OS, I don't have a browser nor do I have an icon for "email settings"
Is there something I did wrong?
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 04:14 PM
Options >Advanced Options >Host Routing Table >Register Now....
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:17 PM
Which one? There are a bunch of different selections...
There's
Verizon [240]
Verizon [71440]
Verizon [4d440]
Verizon [55c40]
and A LOT more...
Last edited by The MVPlaya : 01-06-2007 at 04:25 PM.
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 04:19 PM
doesn't matter which one....just do the register now.
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Retired BlackBerryForums.com Moderator
Posts: 19,179
Join Date: Aug 2004
Model: 8900
Carrier: T-Mobile
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01-06-2007, 04:19 PM
It doesn't matter. Click the wheel and select Register now.
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:26 PM
While it's connected to my computer?
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:26 PM
Does this use the data service?
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 04:27 PM
No...it doesn't need to be plugged in. make sure you have wireless data coverage and just Register now....
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:28 PM
How much data does this use? I don't have a data package right now...
The reason I ask, is because I'm on the phone with the lady right now...and I'm wondering if she puts on the data package is it worth it, or do I just use the 44.99 and pro-rate that.
Last edited by The MVPlaya : 01-06-2007 at 04:32 PM.
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 04:32 PM
no data plan? No browser, no setup internet mail, etc....sorry.
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:35 PM
Well, you're right I don't really need that right now because I'm waiting on something to go through so I can get the Unlimited Data with Verizon for (44.99).
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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01-06-2007, 04:41 PM
Once you get the data plan straightened out just do the Register Now. They may even push it to you but Register now will take care of it.
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 04:47 PM
Yeah, thank you very much. I called them and they did cancel the BIS account. All I had to do was give them the PIN number and they deleted the email account registered with the PIN/Device.
Thanks for the help...
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Thumbs Must Hurt
Posts: 108
Join Date: Oct 2006
Location: Los Angeles, CA
Model: 8310
Carrier: AT&T
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01-06-2007, 05:00 PM
Well, I just reconnected the device to my computer and installed some stuff. Apparently, their is a browser and memoPad I can install.
Is that browser going to be the same as the one I will be receiving if I do it through the "register now"?
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Retired BlackBerryForums.com Moderator
Posts: 19,179
Join Date: Aug 2004
Model: 8900
Carrier: T-Mobile
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01-06-2007, 05:01 PM
Yes.
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New Member
Posts: 2
Join Date: Jan 2007
Model: 7130
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01-21-2007, 08:13 PM
My 7130 phone has v4.0.0.219 platform 1.8.0.129
Downloaded:
BlackBerry Handheld Software v4.1.0.401 (Multilang)
Package Version: 4.1.0.401
Consisting of:
* Applications: 4.1.0.321
* Software Platform: 2.1.0.26
* File name: 7130gM_PBr4.1.0_rel401_PL2.1.0.26_A4.1.0.321_Cingu lar.exe
* File size: 48.7 MB
Deleted the vendor.xml file and open desktop manager and app loader and it won't install the new OS.
Any suggestions???
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Retired BlackBerryForums.com Moderator
Posts: 19,179
Join Date: Aug 2004
Model: 8900
Carrier: T-Mobile
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01-21-2007, 08:15 PM
Do you have a 7130e (Verizon/Sprint) or a 7130g/c (Cingular - GSM)?
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New Member
Posts: 2
Join Date: Jan 2007
Model: 7130
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01-22-2007, 07:34 AM
Cingular
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CrackBerry Addict
Posts: 519
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9530
OS: 4.7.0.141
Carrier: VZW
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01-22-2007, 04:23 PM
When I send a BB back for replacement, I usually just use JL_CMDR to wipe the OS from the handheld completely. I let the carrier worry about reloading whatever OS they want when they refurb it.
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530
BES 4.1.6.16
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New Member
Posts: 1
Join Date: Feb 2007
Model: 8100
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JVM ERROR 547 -- help! -
02-06-2007, 11:35 AM
Got a JVM ERROR 547 message on my new pearl. I have a MAC...will the same dowloads below work via a MAC or do I need to do something ele?
Help!
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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02-06-2007, 09:05 PM
You need a PC to use these utilities.
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Thumbs Must Hurt
Posts: 75
Join Date: Sep 2005
Location: Rotterdam
Model: 8820
Carrier: KPN
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02-07-2007, 02:31 AM
i cannot believe JL_CMDR really wipes the device. It works just way too fast to do that.
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Retired BlackBerryForums.com Moderator
Posts: 4,449
Join Date: Oct 2005
Location: Columbus, OH
Model: 8100
OS: SID 6.7
PIN: KS All Out
Carrier: T-Mobile
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02-07-2007, 08:03 AM
Quote:
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Originally Posted by illy
i cannot believe JL_CMDR really wipes the device. It works just way too fast to do that.
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Keep in mind that the BlackBerry only has 64MB of memory. How long do you think it should take to wipe that small of a space.
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Thumbs Must Hurt
Posts: 140
Join Date: Nov 2006
Location: Sitting
Model: 8330
Carrier: Verizon
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02-07-2007, 08:22 AM
Quote:
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Originally Posted by d_fisher
Keep in mind that the BlackBerry only has 64MB of memory. How long do you think it should take to wipe that small of a space.
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Once again... "props" to JL_CMDR...
Great App
it's the right time to crash, is it not?
8330 Verizon
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Thumbs Must Hurt
Posts: 188
Join Date: Feb 2007
Location: CO
Model: 8700g
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There no way like the sure way! -
02-07-2007, 09:24 AM
Quote:
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Originally Posted by John Clark
That is true, however, this procedure gets the stuff off his device. Whether the pin is still registered with another account is a whole other story. Hopefully his provider can help him with that.
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Now from what my experence with the 8700 is to go into security options under the options file. Then go to the general settings and click the track wheel once. The menu should say "Wipe Handheld". If this is already done then others needing the help will benifit.
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Thumbs Must Hurt
Posts: 188
Join Date: Feb 2007
Location: CO
Model: 8700g
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02-07-2007, 09:45 AM
Now, if I had 4.1.0.284, can I get a new software package pushed? (Say 4.1.0.347)
------------------------------------------------
And they say virus's aren't alive...
T-Mobile
8700g
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Retired BlackBerryForums.com Moderator
Posts: 19,179
Join Date: Aug 2004
Model: 8900
Carrier: T-Mobile
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02-07-2007, 09:48 AM
Quote:
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Originally Posted by virusboy286
Now from what my experence with the 8700 is to go into security options under the options file. Then go to the general settings and click the track wheel once. The menu should say "Wipe Handheld". If this is already done then others needing the help will benifit.
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That wipes out customer data only. No applications. No OS. Just customer data. That does not wipe out the BlackBerry.
The BB OS is not pushed. You must download it to a PC and install it to the BB.
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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02-07-2007, 04:04 PM
Quote:
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Originally Posted by virusboy286
Now from what my experence with the 8700 is to go into security options under the options file. Then go to the general settings and click the track wheel once. The menu should say "Wipe Handheld". If this is already done then others needing the help will benifit.
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OK...thanks for the...um...clarification???
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New Member
Posts: 3
Join Date: Feb 2007
Model: 8700
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02-16-2007, 12:21 PM
how long should jl_cmdr take to wipe an 8700?
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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02-16-2007, 12:24 PM
a minute or two, usually. If content protection was on then it can take a couple of hours.
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New Member
Posts: 3
Join Date: Feb 2007
Model: 8700
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02-16-2007, 12:25 PM
My device is corporately owned. Should I assume content protection is on?
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BBF Moderator
Posts: 33,033
Join Date: Jun 2005
Model: 8900
OS: 4.6.1.250
PIN: s & needles
Carrier: of swine flu
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02-16-2007, 12:27 PM
Pretty good chance. Many corporations force it on via IT Policy.
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