Hi Everyone,

I'm facing "transaction error - bad format" with one of customer's blackberry device. the Blackberry model is 8700 series. The Blackberry desktop manager version is 4.1.0.38.

Your help would be appreciated.

Thanks and Regards,
Manny.

Hi, I am facing this problem each time I connect my BB 8700g to my notebook via USB. The problem is related to Outlook profile. At home, I have the desktop manager installed, with no connection to Outlook, just to install software and make backup, with no problem.

Your customer will need to reinitialize the device at BES.