I am using BES. I have configured about 7-8 devices all them are working fine accept one. When user delete email from Outlook 2k desktop, it also deletes from bb.

All the settings are right. and it set to prompt.

I have tried redoing the service book, reactivate bb, soft rest. resend service book etc.

Any help will be greatly appreciated?

Thank you!

I'm not a BES user, but I see no one has responded, so I'll go out on a limb and ask: Does the user have Outlook configured to download email to his desktop, or is it set to use email on the server? Sounds like the latter, and user is really deleting email from the server and only thinking email is being deleted from the desktop.

So if the user removes the email from their Outlook, you are looking to prevent the email from being deleted on their BlackBerry?