I live in Canada and own a 8830....(telus)
I travel to the US often and just bought a pearl through AT&T.....in order to cut down the huge roaming costs
The 8830 checks my mail for me..however when I am in the US i want the pearl to do it,....and not the 8830 (option for no datat while roaming exists)
I set up an account for both providers..Same USER same PASS ( i do not think that was a good idea becuase when i go tot he AT&T account, on my PC...it goes right back to telus ...i can tell becuase of the telus Icon on the top left.)
Now i created the email account with AT&T for the pearl....but it's not checking my email.
In order to test i tried sending an email from my regular account marshallat73dotcom via the pearl..but nothing was recieved, however when i created a BB AT&T address and sent a test email...it did work and i was able to reply.

Any suggestions before heading out for a week into the US....and finding out i cannot get my emails properly....I'll suffer :(
ladies and gentleman....I rely on ur expertise to guide me...
Thanks.

Pulling the battery (while powered on) to reboot the device will install the service books you need for the mail to flow.

My Email Stopped Arriving - BlackBerryFAQ

Moved to 8800 forum.

Thanks

battery on pearl was pulled.....
after i received notification that i now had a data package and i was registered...
What next?

ok, you are not receiving the BIS push email from your marshallat73dotcom account, or able to send from that account?

Did you setup that account at your BIS site?
Just like this: How to add / delete email addresses - BlackBerryFAQ

is it at all possible hat two different pins cannot check the same email address even though each PIN is associated with two different networks..???

No, that is possible to do. I am doing it right now with ATT and TMo, two devices both receiving and sending from the same email account.

However, you MUST make sure your email server keeps the messages after checking, so the other device can grab it also.

I am not able to send or receive with the AT&T account....
The server...MUST be keeping the emails up there since they are downloaded to my Outlook account as well.

could it be that the AT&T pearl which is in roaming mode now will not check the email?

It must be in EDGE. What shows at the top?

Edge

no, it is either "edge" or "EDGE".

So what does that mean?

EDGE all caps

It means you are in good shape, mate!

So how come i am not getting the emails...?

ok, reviewing your first post:

You can send and receive to/from

You cannot send or receive your personal email. You have it setup at the ATT BIS website. You have received the service books for that email address?

Look at Options > Advanced > Service Books. You should see a Service Book entry for each email address you have services for, noted by the "@" symbol in the line. You will see one for the "@att.blackberry.net" address.

Do you see a line for the "@73dotcom" address? If not, then that account is NOT correctly setup. You can recheck the setup at the ATT BIS site, and always can resend the service books.
Where can I log into my BIS account? - BlackBerryFAQ
How do I resend my service books? - BlackBerryFAQ

Also shouldn't you make sure your Outlook has the box checked to leave a copy on the server as well.

OK...checked the books..no 73.com....so i went and deleted the account on ATT and redid it all...pulled the battery out....and now waiting for the BB load up

JSanders!!! I tip my hat to you and your colleagues...on the forum.
I have received an email indicating that the account is registered and the service book for that account is now visible.
I appreciate your help.
Thank you very very much.

Cool, glad it worked. Apparently there might have been a mistake in the first setup of the email, or at least it was never registered, and did this time.

Good to hear, enjoy your travel.