problem w/ email attachments - BlackBerryForums.com : Your Number One BlackBerry Community

const.pm · **problem w/ email attachments -** 03-19-2008, 08:33 PM

I'm sure there is a simple to fix problem, or I hope so anyway. I can not open any attachment that is sent to me. I get a message saying " More request can not be completed. Service book information not found". Can somebody point me in the right direction to fix this problem please.

I have an 8830 on AT&T with BIS service.
TIA

Sith_Apprentice · **OS:** 4.5.0.52

BlackBerry Internet Service and log in to your BIS account. resend your service books and you should be good to go. also welcome to the forums.

crisambo · 03-20-2008, 11:19 AM

Quote:

Originally Posted by const.pm

I'm sure there is a simple to fix problem, or I hope so anyway. I can not open any attachment that is sent to me. I get a message saying " More request can not be completed. Service book information not found". Can somebody point me in the right direction to fix this problem please.

I have an 8830 on AT&T with BIS service.
TIA

Welcome to the forums

. . .is this a typo?? . . . 8830 on AT&T ???

Outrigger · 03-21-2008, 01:55 PM

Quote:

Originally Posted by crisambo

Welcome to the forums

. . .is this a typo?? . . . 8830 on AT&T ???

I was about to say. either the 8820 on ATT or 8830 on VZW. I'm guessing its the former.

const.pm · 03-26-2008, 01:35 AM

I bought it, from AT&T, labeled as a 8830 and different web site I go to with it notice it as a 8830. How can I tell the difference?

I resent the service books and it did not help. If it helps diagnose the problem I have not been sucsessfull in viewing any video other than what I can download to a file for later playback.