For the last two days my 8800 has been giving me grief with short drop outs of several seconds. I have had this phone since last summer. Here are the symptoms:

* Can't hear other party
* Other party can't hear me
* If I talk, I get an echo
* Connection is maintained
* Dropouts are of varying lengths but generally under 10 seconds
* The call connection is maintained during drop outs

My gut instinct is that this is a hardware problem such as an intermittent connection within the circuitry. Other possibilities are a network or operating system problem.

I am on T-Mobile, have at least 3-bars of signal. I am running v4.2.1.74 (Platform 2.3.0.54). I don't know if this is relevant but I thought I would put it out there nonetheless.

Any ideas?

Welcome to the forums!

First thing I would do, if you haven't already, is a battery pull (remove battery while device is on, and replace battery after 20 seconds).

Do these issues occur in the same area, or in random places?

try the battery pull, if that doesnt work make sure your software is up to date (check the top of the 8800 series forum for the latest OS and instructions on how to install it for your device). welcome to the forums

Ive actually had the same problem lately on ATT...not sure what is going on but probably not a hardware problem

what OS are you running RobM? if its the beta that would be your problem.

I did the battery pull. No change. I have had the problem in multiple locations. Signal strength and cell tower do not seem to be factors.

have you updated your OS?

I've had a similar issue except I only have the other party drop out for about 15 seconds. I can faintly make them out and then it comes back to normal without dropping the call. And during that time they can hear me fine. It was completely random.

Battery resets didn't work, I even had my carrier Telus do a hardware swap and it still happened on the new one. So it's not isolated to one unit. It hasn't happened in a while and I can only assume at this point that upgrading to at least 4.2.2.173 has resolved it for me. Hope this helps.

UPDATE:

Apparently there is a cell tower in the area that is down. It is not the local tower because I still have good signal strength. However, all service in the area has been impacted. The local T-Mobile store has heard similar complaints from others.

T-Mobile 800# support was of little help. I finally put it together when my wife called me this morning with similar complaints about her Moto Razor. We both thought it was our individual phones. The problems actually began Monday. Does that mean we have a communications problem?

I wonder how long it takes to fix a cell tower. We are at T+3 days right now.

Here's what I posted a while back about this--unfortunately, the problem only seems to be getting worse. I'm noticing that it happens most often when the phone is hot--like after a few calls, or when it's been charging.

Anyone?


Intermittent dead air without losing calls - 04-29-2008, 01:59 AM

I've spent several hours searching through these forums now, and I haven't seen my issue addressed, so I've gotta post:

I have an 8310 Titantium Curve, on AT&T.

I've been experiencing intermittent dead air within calls, without those calls being dropped. I hear a dull click as the switch to dead air occurs, almost as though I've clicked over to another call--but it's solid DEAD air. It lasts a split second or so at a time, and will occur anywhere from once or twice in a single call, to not even being able to have a conversation b/c it's happening in a constant string.

When I first noticed it, it was a seriously windy day--and this might sound archaic, but I've noticed for years on other carriers, that signals here in Las Vegas get really spotty when the winds are high. But today, when there was no wind, and after a clean and fully successful call lasting over 30 minutes, the very next call--placed from precisely the same location as I ended the previous call--was so frought with these dead spaces that communication was impossible, so I hung up and tried to call back. Same thing. Meanwhile, I could send texts, check email, etc., just fine.

On two occasions since I've had my Curve (Jan '08), I've gotten a message the the SIM wasn't recognized on the network. (I did a hard reset on those occasions.) Do I just have a bad SIM? Will AT&T replace it if so?


Ideas?

I've had t-mobile for seven years and it doesn't matter what phone I have I always had like dropped calls. I switched to Verizon and haven't had a dropped call ever in the four years I've been with them. I have a 8830. I tried ATT for a year and they were a lil better than T-Mobile. On another note T-Mobile mentioned that when I ended my service with them that I had a deposit that they never gave me, in which I was entitled to receive it back only after a year's service. And they mention this 6yrs later. LOL