With my first reply, I misread your question. Sorry about that.

(I missed that you had already downloaded the software)

Trying again...

I just went into Sprint Navigation and it says "Verifying Account." Since my account has this activated (since I'm on the $30 BB plan that includes this feature), in a few seconds, it verifies me and gives me a warning about not using it while driving.

If I then try to route somewhere, it all works.

I'm assuming that you're getting the message when it tries to verify the account?

Here are some things to try. I'm sure you've done them, but it's worth verifying.

(1) Make sure that you can make a data connection using the Browser. If you have another piece of software that does data (like Viigo), make sure those work as well.

(2) I presume that you're not using BES, since the BES-aware plan doesn't include Sprint Navigation. If you ARE using BES, your employer may be blocking this.

(3) If you can get into the software, go to Tools/Extra, then Preferences. Scroll down to "Connection" and make sure it reads "BIS." Again, I presume that if you're on the $30 BB plan, you're subscribed to BIS. The other choice is TCP, which (I believe) doesn't work with Sprint.

(4) I doubt this is it, but verify that your BB's "firewall" settings don't block this site.

Outside of that (#3 in particular), I'm not sure what to say. It's always possible for their server to be down, but if this is still happening (since I verified that the server is up), you should definitely try the three things above and then call Sprint.

Unfortunately, Sprint (being Sprint) isn't great about answering technical questions, much less things related to what is a third-party product. You should specifically ask for tech support; do not let a regular CSR try to help you.

If you don't get anywhere with Sprint, you might try TeleNav. They like to have the providers give assistance, but they might have a FAQ or something that'll help.

Good luck.

I truly appreciate all the input, it must have been the server because I tried it this morning and everything is working. Hooray for me. Thanks again!

My 2 cents of thought: Whenever you are using the 8830 abroad (Outside US), you NEED to call CSR at least 3 working days to temporary switch the BIS/BES unlimited worldwide plan in order to take advantage of the unlimited data service. I had learned the hard way. I'd call the night before I depart for Asia, trusting the CSR to switch me to Int'l data service (Without asking them for any confirmation # or email). To my dismay when I received my following bill I'd almost fell off my freakin chair! Lesson to be learn!
As far as the roaming capability, it roams both CDMA & GSM in Asia. The data part, I'll suggest you switch to "GSM" mode as it seem to be faster for emails and thethering. I'd tried plugging in local prepaid SIM card for regular voice calls, it works fine (Unlike Verizon, which is locked).
I hope this will shed some lights to this wonderful device.

Thanks for your input xo96. Yours like everyone elses is greatly appreciated.