Hi, I had an 8800, backed it up competely and sold it. Now I have an 8830 and tried restoring the things but only a little got restored. Major things like the Calendar and the Address Book wouldn't restore. I can't highlight it when i am trying to drag it to the blackberry in the advanced backup/restore section. I had a lot of things on it. I do know there is a blackberry to blackberry switch icon, but I didn't have both the phones at once so I couldn't do it. Can someone let me know how to restore those major applications or maybe even read the backup file? I mostly want the contacts back. Any way?

Hi...

turn off the wireless sync on those specific items your trying to restore and you will be able to control them.

H.

Are you on a BES, by chance?

From the device go into Calendar > Menu Key > Options and verify Wireless Sync is off, do the same for the Address book and try again.

there is no wireless sync option in both the calendar and address book option menu

The other question was are you on BES or BIS. This will change the availability of the wireless sync showing. Please pull your battery and reboot the device and try to do a selective restore again.



How do you have you email setup?

Thx...

H.

my setup is not a BES. It has no e-mail on it. I also havent activated it yet to a carrier.

edit: I have tried to reset it but still that option wont appear.

MMmmmmm.... Then I have to say, I don't know why it is giving you the gray arrow! ?? You should be able to control your ipd backup then.

Maby someone else can chime in then, I am at a loss - sorry...
It may be right in front of us.....

What version of DM are you using? 4.5?

Did you reboot the device and try it again?OK

4.3
edit: you know what, I'll come back to you after downloading 4.6. See if I could do it with that.

Try this link....

2nd Link

Ok, but explore those articles I linked to. It could be the service books that are preventing us from restoring.
I don't think it's the DM version but you can try that...

H.

I don't even have the Desktop {sync} file in the service book. I just have WAP transport and WapBrowserConfig. That and there is no wireless sync option. My OS is4.2.2.176. I can't even download the latest OS because when I am on the Blackberry website, when choosing a product, it wont let me choose 8830, just other ones like 8330 and 8820 for example.

I would not upgrade the Os until the restore gets resolved. I don't think this is an OS issue. Are you using Vista or XP?

vista. I am just guessing it is an OS issue because I dont see a wireless sync option in the address books and calendar or a desktop {sync} option in the service book.

Do you have a PC with XP? I believe Vista is the whole issue.

apparently all my pcs are up to date to vista. Are you using vista or xp, and are you having the same problem too? You know a lot about this stuff if you don't have the same problem.

I am on XP. We only have 2 workstations at work that we are testing Vista on. The rest of the workstations and laptops (14k) are on xp....

You can install DM on any XP and get through this ok.

H.

I installed XP on my computer. It didn't work. Took the backup file to my friends house with her XP and still cannot transfer it. How on earth do you guys see an option for wireless sync on your calendar and address book? and I also don't see it in the service books either. That's what the helps at blackberry.com say to do but I can't see either one! I really need those backed up files. What is going on?
BTW: I have activated it and do have e-mail, but not blackberry e-mail.

Hi,
Yes, if you do not have BES, the wireless sync will not show in Calendar or Address Book. I found this out helping another user a few days ago. (I work in an all BES environment) All is not wasted by you having a PC with XP. We just have to get through this bottleneck. When you said, "It didn't work" please help us out here. What is going on? You cannot get the arrow to show in BACKUP/ADVANCED ??
Here is the official KB article with the helps. (again) Review them and see if we missed something. I can call Rim tomorrow if I have time and perhaps they can shed some light on this. I am hoping for you that you can breath some life into your restore and capture your data off your .ipd file.

Also, remember that the Desktop Manager version may play into this issue as well. And, when you initially do a backup, XP will assign rights to the .ipd file. I am not sure if this is affecting your ability to manage the backup file as well.

Let us know how your doing....

H.

Hi...

Here is another link to the BB KB. It sheds some more light on the ipd file backup.

H.

I am using DM 4.6. Have both XP and Vista in hand now. Backed up the file from GSM Cingular 8800 and attempted on restoring it to a CDMA Telus 8830 v4.2.2.196. Many things had been successfully transferred with the exceptions of Calendar, Address Book, and minor others. During the advanced back up and restore, these icons were dimmed and I was unable to click on the arrows to transfer to my Phone. My phone does not have a desktop {sync] or desktop {cical} file in the service book, I only have *my e-mail address* {cical} file. I do not have a blackberry e-mail, just a hotmail e-mail setup. I do not see the wireless sync option in those applications due to that issue. Both the service book files and the wireless sync option are not there thus making the blackberry help links given render useless. If you like H, I can PrtScn an image of the advanced backup and restore where I fail to transfer. I have tried these methods and transferring a couple of times. I was thinking that my next step should be to try out DM 4.2... what should I do?

Thanks!

I am thinking this is worth a try. We have tried everything else.

I had this issue with another user and until we rebooted the device, it then allowed us to restore using the advanced restore feature. The arrows where then made available to transfer from the backup address book to the device. I suggested this earlier on in the thread but by this time I imagine you have already done this.

H.

Yes I have hard resetted it before. I'll try that again, and if not, try a lot older version of desktop manager, like 4.2.

Another item...

Backup your current setup and security wipe the device. Then without setting up anything, go after the restore first thing and see if you can control the ipd file correctly.

(Does any of this allow someone to loose weight? If so, let's market it! )

H.

I installed DM 4.2.2 from the original cd to both XP and Vista. Vista didn't detect my phone. I installed some driver softwares and still it didn't detect it, though it did detect it when I had DM 4.6 on it. The XP did read it with DM 4.2.2, but it did the same thing where the arrows won't allow it to transfer with the same message on the bottom (wireless sync). I am frusturated now. I will back it up, do a security clean and try restoring it like you said on your last post.

edit: When you took a snap at Address Book Properties, where there was an option for wireless sync, what device did you take it off of? A 8310? 8800? or a 8830?

To answer your question: 8310 4.5 OS on BES.

Here is a snip from the last link I gave you. This is why I would try a security wipe and then just go for the restore. Task 2 - Step 3 is of interest as it says to not configure any accounts on the device...
I am not sure if this will work (Security Wipe) but I think we have covered all the other recommendations in the RIM KB, unless we missed something.

H.

H.

wow, after all that, the security wipe, it did not work. The same problem keeps coming up. One thing that I have noticed that when I created my new backup, it did not say Address book - All, but just Address Book. Same for calendar where in my old (handy) backup file it said Calendar - all, but in the new back up file (without my files) it just says Calendar.
here is what I want

here is what I just backed up after a security wipe

wonder if the "all" has got to do with anything

Hey, should I give a ring to Blackberry? Only problem is that I don't know what number to call. I am a Canadian within Toronto. Is there a specific number to call? I am also curious if the staff are full of idiots or if they are good technicians. I honestly need those back-up files, this is unbelievable.

Shoot, this is killing. Is there any way to read the backup file then? Probably just reading the contact list? I really need help, they had to make the god damn backup files so complicated. If I cannot read it, should I then set up a BBES to get the wireless restore option and try restoring it?

Yes, you can read IPD files using AMBER...
I use it at work and you can sync the IPD DB's to Outlook
Link here...
H.

thank you for the link....you seriously saved me a lot of hours if not days redoing my info

Don't know about you but...
Retyping address books is not high on my things to do... IMHO

Nice, another person saved!