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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
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OS upgrade issue...HELP !!!! -
11-09-2009, 03:20 AM
 Updated the OS for my 8800 yesterday night, since then, the phone is continuously shutting off and on..please help !!!!
UPDATE: Now the phone is continously in the shutting down, powering up mode....earlier, it would go dead after 5 minutes of usage or so..or basically when I'm trying to browse the media section...
Please help....
Last edited by s.tamanna : 11-09-2009 at 04:30 AM.
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BBF Moderator
Posts: 8,415
Join Date: Nov 2005
Location: New Hampshire
Model: 9000
OS: 4.6
PIN: Ask
Carrier: ATT
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11-09-2009, 08:51 AM
What version of OS did you install? Was it for the 8800 specifically?
You may need to wipe with Jl_cmdr (see our FAQ) and reinstall another OS version.
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
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11-09-2009, 08:53 AM
Remove the media card and see if that clears the problem up.
I'm assuming you upgraded from OS 4.2 to 4.5
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
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11-09-2009, 09:34 AM
@ DubDub, I installed the one for the 8800 through this website. Should i still go ahead and wipe it off?
@ jsconyers, I'll try that, and if the issue gets resolved, does that mean, I can't use a media card with the phone ?
I did upgrade from 4.2 to 4.5
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
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11-09-2009, 09:37 AM
No it doesn't. If removing the card resolves the issue, then there's a fix for it. Let us know your results.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
|
11-09-2009, 11:52 AM
Ok, will do, once I get back home, will try it out, and post the results. Thanks a lot for your inputs @jsconyers and @dubdub....
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
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11-09-2009, 08:13 PM
I have removed the media card and it's been around 1/2 hour, the phone's not gone off yet....so what's the next step ???
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
|
11-09-2009, 08:20 PM
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
|
11-09-2009, 08:35 PM
ok...will try this out....need to get a media card reader first.....but there's hope coz the phone's still working  |
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
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11-09-2009, 08:36 PM
You can try to do it with the media card in your BB, you may be able to move the media from the card to the PC before the device reboots. It may be worth a shot.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
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11-11-2009, 04:50 PM
well, just got my hands on an adapter and media card reader...can't wait to fix this...and will surely get back to you about how it went...though something tells me it should be just fine....
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
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11-12-2009, 06:48 AM
well, did wipe the card, format it, now it is ok, except when I go to the pictures folder...it just reboots over there...what do I do now? heading for work now, so will monitor it and get back to you guys if there's any update...please let me know.
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
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11-12-2009, 08:49 AM
Try deleting the file BBThumbs.dat from your pictures folder.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
|
11-12-2009, 01:28 PM
I tried doing that multiple times, but everytime I put the card back in....it reboots. The last time it rebooted even without me going to the media folders (music,pictures etc). So now I am really at my wit's end, whether the problem is with only that folder or in general with the card. And all this happened after wiping the card with a media reader, formatting it in the phone and trying to browse files after reloading the card....   |
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
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11-12-2009, 01:39 PM
I would wipe the card again and move each folder back one at a time. This will determine which one is causing the issue. From there, then you can locate the exact file causing the issue.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
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11-13-2009, 02:02 PM
Well, so far, I've moved my music and ringtones folder back on the card and using the phone for the past 5 hours. Seems to be working. I also think it's an issue with the pictures folder. Coz everytime earlier, i'd try to browse that, and the phone would reboot. So I'll just go back home (at work now) and get this sorted...will keep you posted though.
Must say you're a gift from heaven jsconyers....i was devastated when the phone wouldn't work.
Thanks to you and this awesome site....
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
|
11-13-2009, 02:45 PM
I'm glad you're getting closer to figuring out the root cause of your problem. Glad I could be of assistance!
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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Knows Where the Search Button Is
Posts: 17
Join Date: Aug 2008
Location: Mumbai, IN
Model: 8800
OS: v4.2.1101
PIN: N/A
Carrier: Vodafone
|
All's well with the world now -
11-17-2009, 04:41 PM
Done checking and replacing the pictures in my pictures folder, phone's working like a charm.  had to un use a lot of pictures but that's chicken feed compared to the fact that the phone's ok, and working faster than before with the new OS.
Once again, thanks Jsconyers and this website..really really appreciate your help....
All's well with the world again....  |
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BlackBerry Eagles Fan
Posts: 10,481
Join Date: Jul 2007
Location: In a van down by the river.
Model: 8330
OS: 4.5.0.175
PIN: <- Where do I find this?
Carrier: Sprint
|
11-17-2009, 04:43 PM
Great news! Glad you got things worked out and are enjoying your phone again! 
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
[GroupWise 7.0.3 / BES 4.1.6 MR 5]
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