This is a two step process.
1. First install the updated Device OS software
Quote:
Issues Resolved:
•Call Collision - During voice call, user receives incoming call (call waiting). User ends first call and answers 2nd call. User then ends 2nd call. Tries to make outgoing call and can't because device thinks it is still on a call •GSM to CDMA Reconnect - While in GSM mode, if device or radio was powered down with no coverage or left on during flight back to US, device would not reestablish data connectivity in CDMA coverage until battery was removed and reinserted.
•GSM System Determination - Multiple issues resolved with acquiring network connectivity while in GSM.
•Calendar Sync - Three issues resolved with this firmware update.
•CDMA Radio Fixes - Corrected SIP fallback issue experienced in some markets resulting in Error 348 on the handheld device.
Enhancements:
•Unlocked SIM Functionality - The device can now be unlocked to support the use of non-VZW SIMs for voice and data service on GSM/GPRS networks. Note: Customers using third-party SIMs are not supported by VZW while roaming on GSM/GPRS networks.
•Stereo Bluetooth - Device now supports A2DP and AVRCP Bluetooth profiles which adds compatibility with stereo Bluetooth headsets.
•Keypad Backlighting - Keypad backlighting will now engage in low-to-medium lighting conditions improving usability.
•Ringer Volume - A 6dB boost to audio notifications while the device is holstered.
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2. Call Global Tech Support at (800) 711-8300.
Tell them you want to unlock your phone as
per the MR1 update of 07/27/2007 (the rules have changed to state that as long as you are a customer for over 60 days you do NOT need to pay the difference between your promo 8830 price & the full retail price).
They will ask for your IMEI code to verify the above, and will double check your SIM card serial number.
Turn "all connections off" (under Manage Connections).
In the SIM card menu, enter "mepd"
Then enter "mep2" and enter the 8 digit unlock code the Global Tech gives you.
Your VZW 8830 is now unlocked.
A painless, 2 minute process; hope that helped.