Update:
I called again, got someone different and they called me back with the code. I didn't get to answer the phone so the lady left the number on my voice mail. Now what, does anyone know what I do with these digits? Do I need a card in the unit? Can I borrow a friends ATT card and put it in during the unlock process? Thanks!

Not sure if I just found a bug or not. I noticed that my previously stored voicemail password was not working. There is now a voicemail options tab on the phone, with two separate fields for phone number and password. Unfortunately, any time I enter a password and try to save it, it generates a javascript class cast exception. Anybody else having this problem?

Jeff

Edit: More reports of the same. At least one appears to be prior to the upgrade.

VZW 8830 Phone Options>Voice Mail>Password>Uncaught exception - RIM Blackberry Forums - Pinstack.com
Info: Uncaught Exception: java.lang.ClassCastException - RIM Blackberry Forums - Pinstack.com

John,
Thanks for the reply but I do not see 8830 listed in those instructions. Many thanks.

Just put in a password for my voicemail and it worked. 1st time I did this didn't even know about it until now.

I upgrade and o not see this. Are you on Verizon?

Can you help me understand exactly what you have in your Access Number and Password fields? (without giving me your password)

I have tried Access Number of my 10 digit number and *86.

I have tried Password of #nnnn# or nnnn# and it always fails. or ppnnnn#.

I have tried to list the digits with pauses in the password field and paste it into Access Number and it wont take it.

Any thoughts?

put a # after your password and save it. it speeds things up!

I put in my four digit password and then the # sign."0000#"

I have my phone number in for access number - 10 digits
I have my 4 digit password in, followed by # for password
I press and hold the 1 key (aka the w key) and everything works fine. All that is left to do is press 1 to play the message.

Try this:
Input the above directions.
Go to your speed dial list, to the "w" - delete the field, even if it is blank.
Do a battery pull.
Press and hold 1 key and see if it works.

Did for me, I had to do the above steps after I did the software upgrade.

Thanks for the help from the two of you above. I have tried all those steps and it still doesn't work. One change I have noticed as well post-upgrade is that "Voice Mail xxx-yyy-zzzz" is listed in Speed Dial W now. Before it was just blank if it was the default on W.

I am on hold now with BB support.

Okay, well it is fixed now. They resent the service books and it now works fine. I should have tried that earlier.

what did you ask for? they were clueless, they thought i meant my phone was locked and password protected and were trying to tell me to use the last 4 digits of my phone number!

Downloaded successfully - Thanks BigPlaya!!

Did you pay full retail for your 8830? I was told when I called that I had to pay retail.

I did not. I got a nice support lady who talked to her supervisor and called me back with the code. I think it is hit or miss as to who you get on the phone.

Upgraded. Took abit, but pretty straight forward upgrade.

No smoke.

been trying for days and got the error .. thanks for the hosted correct file. Took a bit and bingo, worked perfectly.

Would love it if RIM or VZ would auto push a notice on this stuff, but as has been said before, this is a different world now

Thanks all for the great info

so if I've got a mac, can I just drop this off at a local Verizon and have them do the upgrade? I'm newly-returned to Verizon after a 2 year hiatus... back in the day you could bring your phone to them for an OS upgrade

Word.