I want to configure a new e-mail address in my device, and I looked at the manual. It suggests that I use Setup Wizard to select the BIS option, but only the BES option shows up!!
Does anyone have a solution for this?
Thanks in advance.

Sometimes that is hidden, or in the setup folder.

Or simply go to you carriers BIS website and set it up there.

How do I unhide it or find it? My account is corporate so contacting the carrier is quite complicated here in Brazil.

Go into the application list and press Menu>Show All

E-

unhide: on the Homescreen, press Menu > Show All.

Look to see if you have a "setup" folder on your homescreen, or hidden. It varies according to the theme you are running.

How to add / delete email addresses - BlackBerryFAQ
Where can I log into my BIS account? - BlackBerryFAQ

Good luck. Welcome to the Forums.

I did that but still doesn`t appear.

then you need to find their website and go there to enter it.

Try this website, if it can let you create BIS account: https://bis.na.blackberry.com/html?brand=claro

Thanks for posting their direct link, Berry.

If it's a corporate account, it's possible that the BIS service is restricted by IT policy. If it's not, then going to the BIS site should do the trick for you.

Great information !!! Thanks to you all...
I still have an issue because my phone was registered to Sprint and I need to unregister at Sprint so I can register online with Claro. Do you know how I can do that? Is there a way doing that online?
Thanks again !

I don't know about doing it online. You will likely need to call them to cancel the previous account, and to release the PIN.

Please don't triple post your question on the Forums here, thanks.