One of our blackberry users is having an issue with his e-mail notifications. He has a BB8830we and has his profile set so that when he recieves his e-mails his blackberry vibrates once and then there is a tone that goes off once. It is set to do this in and out of the holster. It has been set up this way for approx. two months but recently stopped alerting him altogher. The only way he knows he has new e-mails is if he opens his e-mails. I checked and the profile is still set up correctly so I am not sure what might be going on. Any suggestions?!?!

First try having him pull the battery for 30 seconds, then reinsert. If that does not work you may try resetting the tone again in the profile.

I had the user remove his battery yesterday and we had no luck. Looks like I am going to have to wipe it today and hopefully that will resolve the issue.

I have wiped the blackberry and removed the user from Blackberry Manager, re-added the user and ran enterprise activation all over again. Still no luck...

The user is also having an issue where he can send and recieve e-mails but cannot reply. You have the option to reply but after you type your response there is no option to send it.