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Old 02-20-2009, 12:28 PM   #1 (permalink)
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Default OWA E-Mail Configuration Problem

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Hello All,

I've just purchased my first blackberry and I am having problems getting my work e-mail to work via Outlook Web Access.

This does seem to be a common issue as there are lots of posts about it but I have yet to find an actual fix.

Here is my experience. I follow the wizard and enter my exchange details as they appear when I log in using the OWA interface.

https ://owa.domain.com/exchange/
or
http: //owa.domain.com/exchange/

I complete the form as requested but I get an unable to establish connection error. Interestingly, if I incorrectly enter the password within the wizard I get an error saying validation failed. Obviously some activity is happening but I can't get the service to work (it was main reason for buying this unit).

The ITS team here do not have blackberry experience so are not able to assist and they will not configure IMAP access for me.

Help needed.

Thanks
P
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Old 02-20-2009, 01:20 PM   #2 (permalink)
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Did you already try this ... Go to the advanced options to enter all the fields

Email Account: Name this whatever you want to see on your BB

Email: Your corporate email account in [email address] (This would be the full email address)

User ID: Whatever login name you use to get to OWA

Password: Your OWA password for the above user name

Server: the OWA exchange server address....include the HTTPS

Email Account: the front part of your email address -.. from the example above 'yourname' would be in this box.
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Old 02-20-2009, 04:38 PM   #3 (permalink)
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Yes, I have tried that.
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Old 02-25-2009, 07:45 AM   #4 (permalink)
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Hi, remember that user ID most be the full userID on your Windows Net (domain\userID or userid@DNSdomain)
In you work PC, open a CMD command (start >> accesories) an type "set user" (without quotes) and you see:
USERDNSDOMAIN=
USERDOMAIN
USERNAME

Your UserID is: USERNAME@USERDNSDOMAIN or USERDOMAIN\USERNAME
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Old 02-28-2009, 01:12 PM   #5 (permalink)
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If it's Exchange 2007...have fun with that =)

I've seen like two people get this working properly and I think it has something to do with form based auth on the OWA IIS Directory but haven't had a chance to confirm or deny yet.
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