Originally Posted by ipaqman2005
I got this case from seidio about a week ago, tried it out and realized that the clips do not clip the two cases together... phoned seidio to return it... had to pay $10.00 to ship the case back. I then called customer service and they said well they can refund the cost of the case but that was it. WHAT A JOKE. Its not like this was the first case i have bought from them. Also, good luck if you want to call their customer service department because they NEVER ANSWER.
All in all i would never buy another seidio product and i hope other people realize this any stay away from them until they realize what customer service is.
If i were you i would get the OEM skin case from blackberry... have been using one ever since and it is great.
I'm sorry you were unhappy with your case. I'm really not sure if there's anything I can do at this point to make you happy, but if you'll email your contact and original order information to
I'll be happy to look into your situation.
In regards to your customer service complaint, we have representatives available from Monday through Friday from 9-5 CST. Our current phone system does not allow us to put customers in line, so if you're not getting an answer it means that everyone is already on the phone or it's after hours. If you'll leave a message someone will get back to you as soon as possible.
I will also talk to our customer service manager to see what else we can do to make sure customers are handled as quickly as possible.
I am truly sorry we did not meet your expectations. Hopefully you will give us another opportunity in the future.