I ordered my 8900 on Feb 12, the rep said I would receive it on Feb. 18th. Over the course of the next few days, the phone was backordered and what not, and in the end I got my phone on Feb.19th.
Every since I got the phone everything has worked and everything was fine. The only thing that really bothered me was the keyboard backlight. My keyboard does move a little which is fine and doesn't bother me, but some of the keys are dimmer than the others. At first it didn't seem such a big deal, but it seems the keys are getting dimmer.
I called Tmobile's blackberry support, and the rep was clueless. He suggested I wipe the handheld, which I did, and the problem still existed. I THOUGHT I was still within the 14 day return policy as I got my phone on the 19th, but the rep said since I ordered my phone on the 12th, the 14 day return policy started then so bascially I was out of my 14 day window. That doesn't make sense as for the first 7 days I didn't even have the phone in my possesion!
He s/w is supervisor and they were going to send me a refurb phone which I declined, because that phone more than likely will have even more problems! Tmobile has really dissapointed me.