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Old 03-05-2009, 07:03 PM   #1 (permalink)
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Default Trackball Help no down scroll

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Okay...so its day 2 with my 8900....and I cannot Scroll Down with the trackball.

I installed .168 on my Tmobile 8900 and then a few hours later it started doing this. i played with it for a bit and it started working again for 24 hours...now its not working again.

I've read a few threads on this...and since I am in my 14 day window should I return it or is this possibly a software issue?

I've tried rolling it around for a while to clean it..but no go.

Should I try downgrading the OS and see if it changes? I do not think its a software issue...as every once in awhile It moves down.

Thanks guys...i love the phone so far...but for 300 dollars it should not stop working from 2 days of pocket use!
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Old 03-05-2009, 07:06 PM   #2 (permalink)
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Try doengrading to the old OS. At least you will be able to determine if it's software or hardware that way.
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Old 03-05-2009, 07:14 PM   #3 (permalink)
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Yeah that's what i figured....but...i've been rolling the ball around for about 4 hours....and as soon as I wrote this email, bam...its working again. Something is inside the ball/ring assembly blocking the contact. I'm afraid this will be a constant problem though...:(

Anyone else have this problem but not so bad, to where it fixes it self in a second?
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Old 03-05-2009, 09:35 PM   #4 (permalink)
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Wirelessly posted

Thanks for the thought ndub33 I got it going and no probs last have of the night. It is definately not software related.

I love this phone. Been a long time lurker but took two blackberries to get me typing.

Have a good night.
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Old 03-07-2009, 11:38 AM   #5 (permalink)
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I find that my 8900's trackball will occasionally refuse to scroll down. I can feel the trackball refusing to physically move in that direction. Up and side to side movements still work, just not down. I have always fixed the problem by either moving the ball around until it works in all directions, or click it a few times to loosen it up.

Is your problem one of it physically not moving, or does the ball move, but the cursor doesn't? I am running 4.6.1.168, which I installed a couple of days ago, and it seems to work fine for trackball and cursor movement.
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Old 03-07-2009, 09:44 PM   #6 (permalink)
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It's not a software issue. More than likely it's caused by something like dirt or pocket lint. Try canned air or rolling the ball the opposite way. That always works for me
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Old 03-08-2009, 01:55 PM   #7 (permalink)
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ok...so...its back. The next day, Friday, I was showing my co-worker i fixed it...and BLAM no down scroll. i've called and a replacement is on its way.

I've tried compressed air, rolling it for long periods of time with more pressure than normal to dislodge...nothing works. O

I give up...I put the oem software back on and will have to ship it off...2 week back order though...and the worst part is that I can't scroll down to select a 2nd number for someone!
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Old 03-08-2009, 02:41 PM   #8 (permalink)
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oh...and for the 3 days i had it...always in the leather pocket...even made sure to stretch it a little so it wouldn't mash the alt or number key.

I also use a jawbone, so the thing is never on my cheek...too bad b/c now i'm just flat out annoyed that I have to wait 3 days for shipping plus 5 days for stock.
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Old 04-11-2009, 09:39 AM   #9 (permalink)
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Boy and i tought I was the only one having this problem :S
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Old 04-20-2009, 04:21 AM   #10 (permalink)
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Will trackball work in Blackberry JDE ?
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Old 04-23-2009, 06:39 PM   #11 (permalink)
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I got my javelin replaced for a new one, seems mine had hardware issues.
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