Guys I have got 3 browsers in my brand new T-Mobile 8900 one is for the carrier, and the second named browser and the third named Inrernet browser, can anyone tell me if this is normal?

Yep, you should have 3 browsers. Carrier, blackberry, and internet browser.

on t-mobile its

T-Zones
Internet Browser
HotSpot Brower

Which equlivalates to

WAP Browser
Internet/HTML Browser
WIFI Browser (another HTML browser)

Unless your phone has wifi, you'll only have two browsers, the WAP and Internet brower, which normally carries a different name depending on carrier. Is there a difference between the internet or wifi browser? Nope, I guess its for different user preference settings due to wifi being "faster," maybe one would want it to load things differently?

There is no functionality difference between Internet and WiFi browser. It just facilitates the communication channel for internet browsing.

Hi guys,

I'm using a 8900 Javelin in Indonesia on the Telkomsel (Kartu HALO) network and have a problem with the Browser. I bought the phone from T-Mobile when I was in the United States by the way and have successfully unlocked it. When I try to use it to surf the net, it says "This is a Wi-FI service. Please ensure your device has an active Wi-Fi connection and try again." This happened as I returned back to Jakarta from Singapore and this is the first time I ever changed the SIM card in my BlackBerry. Previously, I never had a problem in using the Browser.

The problem is not Internet connection as I can use the BlackBerry Messenger and log-in to Windows Live Messenger with no problem. I cannot use the Gmail or Facebook applications though. (Those 2 apps are not important, let's focus on the Browser issue here please )

I asked around my friends and they told me to go to
===== Browser --> Options --> Browser configuration --> Browser and change it to Telkomsel (The service provider)
BUT, the problem is, there is only "Hotspot Browser" under that Browser field. Also when I first open the Browser and hit the Menu/BB button, there is a "Start BB connection" option but when I choose that, nothing happened and the option is still there the next time I hit the Menu button again.

I've tried restarting the phone by taking the battery off. I've also tried taking the SIM card off and putting it again but none seem to work. Can anyone please help me here? Thank you very much!

@Handoyo -

How is your APN (Access Point Name) set up? As a t-mobile device, it's probably set to default to "epc.tmobile.com". However if you're not using the device on T-Mobile's network, as an active customer, I imagine you won't get through.

I've just tried searching for Gateway/APN info for Telkomsel, and I'm finding conflicting info. On one page I see:

Telkomsel
APN: internet
User: {blank}
Password: {blank}

--- and on another I'm seeing:

Telkomsel (Indonesia)
Apn : internet
User : wap
Pass : wap123

---

You'd get to these settings by going to Options, selecting Advanced Options, then choosing TCP/IP.

Check "APN Settings Enabled", and set APN to the one that's appropriate for Internet services on Telkomsel. I suspect it's one of the two I mention above, so you can try each and see if one of these works.

Alternatively, you could always call Telkomsel support and ask what APN settings you need (APN, user, password).

The one issue I've seen with unlocked Blackberry's is that they are still "branded", in that the startup screen and the device ID are stored internally in non-volatile memory that is NOT updated when you load the OS. The procedures for de-branding an Blackberry finally started to float around the net last year, after years of us being convinced that it wasn't possible. I wouldn't go there unless you're comfortable with more low level OS work than your normal OS upgrade. You probably won't hurt your device permanently, but it's possible you'll leave it in a state that requires more effort to recover (e.g., JavaLoader, wiping the device, engineering screens, etc).

Continuing with the idea that each Blackberry comes "branded", the branding also includes the default setting for the APN. So every time you load a new version of the OS on this unlocked device, I believe it will revert back to the T-Mobile APN, and you'll have to remember to go back into Options/Advanced Options/TCP-IP/ and type in the correct APN for your carrier and plan.

Dear Jon/vinmontRD,

Thank you very much for the answer.

Yes, when I checked it, the APN was set to "epc.tmobile.com." I'm not sure what the APN settings were before this problem but I tried changing it to the ones you've provided but to no avail. :(

Would putting the correct APN settings "Free-up" the browser by the way? (Because right now I can only use the HotSpot Browser)

Thank you very much for your time, Jon. I really appreciate it.

Sorry the APN settings didn't work. But whatever the issue finally turns out to be, the APN settings *must* be the ones that your carrier specifies, as they are the ones running the gateway server that your Blackberry uses as an access point. They control access, permissions, etc, as does each carrier. Unless your Blackberry and PIN are authorized in their system, the APN won't pass your traffic.

Can you get in touch with customer support for your carrier and ask what APN settings they want you to use?

Also -- to be sure -- you DO have a Blackberry plan with this carrier? In my experience, the Blackberry plan is a hybrid plan that covers email and Internet access.

The Hotspot browser will use WiFi for internet access. I have never tried using WiFi on a Blackberry without an Internet/Blackberry data plan, so I'm not sure if this implies anything about your plan.

1) be sure you have a full Blackberry/Data plan with your carrier.

2) if you can, check your carrier's customer support to find out proper APN settings

Let us know how you make out with these, and we'll continue helping as we can.

- Jon

Yes I do have a BB/Data plan with my carrier, Jon. As I've said before, I had no problems with it in the past and the problem only occurred after I went out of the country. (I'm back home now)

I will try to get to a customer service center. I'll update you whether it's a success or a failure.

Thank you very much for your effort.

Sounds like your missing the service books maybe?!?

Re-send your service books.

Problem is fixed

The solution is too simple to be true. All I did is replace the SIM card in my phone with a friend's SIM card (From a different carrier btw) and replaced it back with mine and voila.

Thanks for the suggestions anyway.

that's way too funny

glad u got it fixed!

(even though I was no help at all!)

Skyfire already lol