BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-15-2009, 07:43 PM   #1 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Wi-Fi problems

Please Login to Remove!

I'm having serious difficulties with the wi-fi on my 8900 -- can't figure out if it is me, a bad BB, or something else.

Basically, I do a scan for a new network, choose an open one, and log onto it. More often than not it tells me I'm connected, and if you click on the connections icon on the BB screen it shows a white tick in the box beside Wi-Fi to indicate that Wi-Fi is turned on, the name of the Wi-Fi network I am connected to, but a white dash instead of a green tick in the column to the right.

Sometimes, and without me doing anything different, I get the green tick in the right-hand column, and suddenly, everything works. My e-mail comes in, the BB IM works, Viigo works, and so on.

I'd love to know how I can get it to connect properly every time. Before anyone says it is the fault of the router, it really isn't. I've tried it in lots of different places, I have control of one of the routers in question (it's in my apartment), and it is closed (requires a key, which I have saved on the BB). It really does seem to be random.

I can't even figure out a way to get it to reset, and perhaps connect properly to the router. (I've tried turning off Wi-Fi, the turning it back on again, and that doesn't work.)

Any ideas, friends?
Offline  
Old 03-15-2009, 11:43 PM   #2 (permalink)
BlackBerry Extraordinaire
 
raja_3012's Avatar
 
Join Date: May 2008
Location: Irving, TX
Model: iPhn4
OS: iOS 4.3.2
Carrier: AT&T
Posts: 1,137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I assuming that you would agree that your email, BBM IMs and Viigo are working due to your data plan not due to your device connected to WiFi.

Try this.. Options > Advanced Options > Host Routing Table > Menu Key > Register Now.

Then delete the saved wifi profile, do a battery pull and reconnect to the secure network again.
__________________
Regards|Raja
BlackBerry FAQ

Nokia 2100 > Nokia 6100 > Samsung t319 > Nokia 5300 > Blackberry 8320 > Blackberry 8900 > iPhone 3GS > iPhone 4
Offline  
Old 03-16-2009, 04:10 AM   #3 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for that -- I'll try it. I would have thought that the BB IM and Viigo were working through my data plan, but I'm roaming (in France) and I've turned off data when roaming, so I'm getting a lower-case edge signal. But yet when I do manage to get that little green tick on Wi-Fi, by BB IM and Viigo do work.
Offline  
Old 03-16-2009, 10:00 AM   #4 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hmmm. That trick with the Options > Advanced Options > Host Routing Table > Menu Key > Register Now didn't work. It's the same bizarre behavior -- it tells me I'm connected, tells me, in green writing, the name of the router, but doesn't give me the green tick. Every once in a blue moon it connects fully for no apparent reason and everything works...

What I'm wondering is: Is it a bad BB, or is it a flaw in the .168 version of the operating system?

I guess I'll have to wait until I can get hold of the next version of the operating system to figure that out -- I know there's one out there, but I haven't seen it posted on BBForums yet.
Offline  
Old 03-16-2009, 11:43 AM   #5 (permalink)
BlackBerry Extraordinaire
 
raja_3012's Avatar
 
Join Date: May 2008
Location: Irving, TX
Model: iPhn4
OS: iOS 4.3.2
Carrier: AT&T
Posts: 1,137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hmm.. you can try installing .174. It is not in the forums because it is a beta.. I have been on the beta for quite some time now without any problems.
__________________
Regards|Raja
BlackBerry FAQ

Nokia 2100 > Nokia 6100 > Samsung t319 > Nokia 5300 > Blackberry 8320 > Blackberry 8900 > iPhone 3GS > iPhone 4
Offline  
Old 03-16-2009, 12:13 PM   #6 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for that -- I will try .174 -- I see a link to it elsewhere -- and I'll report back! Brgds, S.
Offline  
Old 03-18-2009, 07:09 PM   #7 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No -- I couldn't find a clean copy of .174 -- I'll just have to wait!

By the way -- I was WRONG when I said Viigo was uploading/renewing when my wi-fi did connect The little circle in the bottom right of the screen made frantic little rotation, and it sait it was updating...but it wasn't actually doing it.

My BB mail accounts, and my BB IM most certainly did work using the wi-fi, though.
Offline  
Old 03-19-2009, 06:00 AM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2007
Model: 8900
OS: 199
Carrier: Cingular
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What security setting you have?
At least for me, if I use AES, it does not work. If I use TKIP, it seems to work.

The white-dash means you are not connected blackberry network. If you go to diagnostic (pick advance mode), you will see that you have a red cross in registering to blackberry network.

BTW, once you are "registered", you do NOT need your radio or data plan to connect to Internet or get email. As long as you have a green tick beside Wifi (and the Wifi logo is indeed light-up, not just "gray" on your home screen), you are good to go. I turn off my radio to test that already.
Offline  
Old 03-20-2009, 07:00 PM   #9 (permalink)
Thumbs Must Hurt
 
Smacca's Avatar
 
Join Date: Jun 2007
Model: Q10
PIN: N/A
Carrier: O2 Ireland
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ah, that's really useful information -- thanks. Things are beginning to make sense to me now...

Two questions, so:

1. Does that mean that if I have the white dash I AM connected to the "normal" internet, and even though I can't connect to the Blackberry server I should be able, for example, to check my gmail using the Opera Mini browser?

2. Once I am connected to a wireless network, and I have the white dash, is there anything I can do to "encourage" by device to hurry up and connect to the Blackberry server?
Offline  
Old 03-20-2009, 09:15 PM   #10 (permalink)
BlackBerry Extraordinaire
 
raja_3012's Avatar
 
Join Date: May 2008
Location: Irving, TX
Model: iPhn4
OS: iOS 4.3.2
Carrier: AT&T
Posts: 1,137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Smacca View Post
1. Does that mean that if I have the white dash I AM connected to the "normal" internet, and even though I can't connect to the Blackberry server I should be able, for example, to check my gmail using the Opera Mini browser?
Answer is YES.

Quote:
Originally Posted by Smacca View Post
2. Once I am connected to a wireless network, and I have the white dash, is there anything I can do to "encourage" by device to hurry up and connect to the Blackberry server?
If you are connected to the Wifi network, then that is a totally different communication channel. At the max you can browse internet over Wifi which would surely be faster than the default BlackBerry network speed. But to answer your question, NO. Did you break your heart?
__________________
Regards|Raja
BlackBerry FAQ

Nokia 2100 > Nokia 6100 > Samsung t319 > Nokia 5300 > Blackberry 8320 > Blackberry 8900 > iPhone 3GS > iPhone 4
Offline  
Old 03-24-2009, 01:52 PM   #11 (permalink)
Thumbs Must Hurt
 
vito032's Avatar
 
Join Date: Jan 2008
Location: PGH, PA
Model: 9700
OS: 6.0.0.380
PIN: N/A
Carrier: t-mobile
Posts: 70
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having Wi Fi problems to. it finds the connection but will not connect it has a error code w002 and i can't fine what the hell that error code means. then about 10 minuts or longer later it will connect. and it not low signal i cild be standing right next to the router. does anyone know what the hell that code means
Offline  
Old 03-24-2009, 04:47 PM   #12 (permalink)
BlackBerry Extraordinaire
 
raja_3012's Avatar
 
Join Date: May 2008
Location: Irving, TX
Model: iPhn4
OS: iOS 4.3.2
Carrier: AT&T
Posts: 1,137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by vito032 View Post
I'm having Wi Fi problems to. it finds the connection but will not connect it has a error code w002 and i can't fine what the hell that error code means. then about 10 minuts or longer later it will connect. and it not low signal i cild be standing right next to the router. does anyone know what the hell that code means
Here is the FAQ on the Wifi / UMA Error Codes

Wifi / UMA Error Codes - BlackBerryFAQ

I think the problem could be solved by changing the router protocol to 802.11b. Usually the default configuration is 802.11g.
__________________
Regards|Raja
BlackBerry FAQ

Nokia 2100 > Nokia 6100 > Samsung t319 > Nokia 5300 > Blackberry 8320 > Blackberry 8900 > iPhone 3GS > iPhone 4
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.