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Old 04-07-2009, 05:29 AM   #1 (permalink)
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Default Who sent that email?

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First post, so hi to everyone,

The MD has a new Curve 8900 and we migrated his Contacts from his old Nokia N85 using the Gmail sync service.

The email service has been activated by the carrier here in Thailand (AIS) and three email accounts have been created using the carrier provided gateway.

The problem being experienced is that he receives emails from several people in another organisation who each have a different identity even though they all have the same email address.

When he receives email from anyone in that company now, it is all showing as originating from a single person rather than the true sender.

Being the IT 'bloke' it's obviously 'my fault', so can anyone help me please to resolve this?
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Old 04-07-2009, 01:02 PM   #2 (permalink)
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Quote:
Originally Posted by skygod View Post
First post, so hi to everyone,

The MD has a new Curve 8900 and we migrated his Contacts from his old Nokia N85 using the Gmail sync service.

The email service has been activated by the carrier here in Thailand (AIS) and three email accounts have been created using the carrier provided gateway.

The problem being experienced is that he receives emails from several people in another organisation who each have a different identity even though they all have the same email address.

When he receives email from anyone in that company now, it is all showing as originating from a single person rather than the true sender.

Being the IT 'bloke' it's obviously 'my fault', so can anyone help me please to resolve this?
try un-syncing them
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Old 04-08-2009, 01:28 AM   #3 (permalink)
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The sync process was only run once in order to populate the 8900 with the Contacts from the Nokia.

The only workaround discovered has been to remove the email address for each contact where the email address is the same and then incoming mails messages are shown as being received with the ID of the sender.

This is not a solution in the long term though as he receives mail from many different people in the other company and they have no plans to change their mail policy.
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Old 04-13-2009, 01:06 AM   #4 (permalink)
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Yes, I think the best way is to revise the e-mail policy.
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