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Old 05-05-2009, 07:00 PM   #1 (permalink)
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Default Desktop Sync stopped working now - help please!!

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I have a problem now Syncing my Curve with Outlook which has worked fine for the first month.

Suddenly, Sync in Desktop Manager fails to work with both of our two 8900’s and I get the ‘BlackBerry Desktop Manager has encountered a problem and needs to close’ message.

Seems to have happened since deleting a Contact in Outlook but might just be a coincidence.

I have reloaded DM 4.7 both from the CD and the BlackBerry website but the same thing happens.

I have tried deleting the Research in Motion folder as suggested here http://http://www.blackberryfaq.com/index.php/Error:_Desktop_Manager_has_encountered_a_problem_a nd_needs_to_close but to no avail.

I cannot seem to be able to find the menu where I can recreate my sync settings i.e. Outlook Calendar, Contacts & Tasks. Has anyone else suffered from this and knows the answer?

I have searched through various postings but have not found my exact problem.

Thankyou.
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Old 05-06-2009, 02:53 AM   #2 (permalink)
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It sounds like a USB driver thing. Are you running anything in the background while trying to run BDM?

I used to see these issues and it was because I had some CD's burning in the background -- along with some music playing.

So now, everytime I need to sync, I reboot my PC, start BDM WITHOUT connecting the device yet and then once BDM is loaded, I go to the Syncronize Menu.

Once I am to that point, I connect my device and it seems to sync this way.

It's a weird work-around, but it works.
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Old 05-06-2009, 06:36 AM   #3 (permalink)
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Looks like it may be a problem on the computer side of things.

Installed DM 4.7 on my other PC along with the Outlook Data Base files and the 8900 syncs no problem.

Could it be a corruption elsewhere?
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