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Old 05-06-2009, 03:35 PM   #1 (permalink)
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Default Text in phone numbers coming from Outlook messes up the call

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Perhaps there is a simple solution for this. I have quite a few business records in Outlook where there are often multiple numbers by company.
Some numbers are followed by the string 'Cus Ser', some by 'Tech Supp' and some by other strings to indicate what type of dept I would be calling.
When you sync, the string appears along with the number in the phone field and is readable when viewed. A problem occurs when you assign a quick dial to a number with such a string. It adds many more digits to the phone during dialing (not sure how the translation works, ascii?...) and the call fails.
I would like if I could, to avoid going into Outlook and delete those strings which after all are useful indicators. Is there a quick fix perhaps some character like an 'x' after the number which tell the phone to ignore what comes after?
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Old 05-06-2009, 08:28 PM   #2 (permalink)
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Unless someone can provide some kind of coding to insert this is probably going to be your best bet:

http://www.processtext.com/abcblackberryipdeditor.html

Download to your download file then run the .exe file

Back up your contacts.

Open that file (.ibd file) with the ABC Amber Blackberry Editor.

You will have to manually edit each contact but this program makes it much easier than any other process I have run across.

When I merged all my address books I had to do the same thing. I was able to fix several hundred address files within an hour. It really is a very functional and small program.


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Old 05-07-2009, 04:56 PM   #3 (permalink)
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Default Found a solution

Thanks for the software link. I believe that, plus what I found can be a solution to this. The reason the soft alone is not enough is that, you may want to keep those strings to help you figure out what number is what...
The character '+' (with spaces on each side, didn't try without) is the only one (I tried them all) that doesn't make the call fail because of text that follows. The translation to numbers of other characters follows the phone keypad association (a,b,c all map to 2, d,e,f all map to 3 etc, used for 1800-FLOWERS and such).
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