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 BlackBerry Device Specific General 8900 Series Discussion - Javelin Go

unable to sync with Ms outlook 2007

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Old 05-17-2009, 07:05 AM   #1 (permalink)
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hi there..
i am new here..
i need help on the synchronization issues that i had.
i just got my new notebook with vista enterprise installed and running MS outlook 2007. when I tried to sync my device with my outlook, the contact and memo is fine, when it reach the calendar part, it stopped with error message saying that it has problem with accessing to the outlook. anyone have this problem ? please help... many thanks,
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Old 05-17-2009, 07:17 AM   #2 (permalink)
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Can you do it again and report the exact error message?
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Old 05-17-2009, 09:27 AM   #3 (permalink)
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the error is like this:

INTELLISYNC
Access to the current record is denied.
Validate your permission to access the record
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Old 05-17-2009, 09:48 AM   #4 (permalink)
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Take a look at View Document.
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Old 05-17-2009, 09:51 AM   #5 (permalink)
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thanks ira,
but i cannot open the page
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Old 05-17-2009, 09:53 AM   #6 (permalink)
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I can now.. thanks!!!
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Old 05-17-2009, 10:10 AM   #7 (permalink)
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remap the folder,
now another error appear :

ITELLiSYNC
The Operation terminated unexpectedly

then

ITELLiSYNC
Unknown error reported
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Old 05-17-2009, 10:19 AM   #8 (permalink)
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Wirelessly posted (8820)

Not sure. It could be the database on the blackberry is corrupted. You could try using desktop manager to clear the calendar database, then re-sync.
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Old 05-17-2009, 10:50 AM   #9 (permalink)
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ira,
the above problem solved thru the documents you sent to me.
however, the calendar still wont sync, and no error appear this time, just ended without updating anything....

how do I clear the database using destop software ?
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Old 05-17-2009, 10:58 AM   #10 (permalink)
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Wirelessly posted (8820)

Ok. If the sync runs and completes with no error message, and yet the calendar does not sync, then do this:

Go options > advanced options > default services and look at Calendar (CICAL). If it shows DESKTOP or something other, then change it to your to match your default messaging service and try again.
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Last edited by aiharkness : 05-17-2009 at 11:07 AM.
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Old 05-17-2009, 11:12 AM   #11 (permalink)
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ok I know how to clear database..
ggrrrhh, still cannot sync the calendar.. still browsing the technical help documents
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Old 05-17-2009, 11:14 AM   #12 (permalink)
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Wirelessly posted (8820)

What is shown in options for your default calendar? You may not need to clear the database. Especially if you are not getting an error message.
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Old 05-18-2009, 06:32 PM   #13 (permalink)
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thank you!!
after clearing the database, still cannot. but I just realised that the default calendar is facebook. and I changed to my email, then it works fine.. phew!
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Old 05-18-2009, 06:51 PM   #14 (permalink)
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Wirelessly posted (8820)

Excellent!
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