BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 06-01-2009, 12:43 PM   #1 (permalink)
New Member
Join Date: Jun 2009
Model: 8900
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default This is driving me CrAzY!! Please Help :(

Please Login to Remove!

I have a Curve 8900.
I am on BES.
I downloaded the BES Mailbox App so that it separates my work email from my personal email.

Everytime I send a message from my work, it will show up as a NEW message in my inbox (and have a check next to it).

Basically, in my BES mailbox, its showing all of the messages (including sent messages).

HOWEVER, I saved the settings in the e-mail that say HIDE sent messages. Yet it still shows............

Old 06-01-2009, 06:19 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Apr 2007
Location: winnipeg
Model: 9700
PIN: 235AC24D
Carrier: Rogers
Posts: 216
Post Thanks: 1
Thanked 0 Times in 0 Posts

i hve 3 gmail accounts on my phone and i have the sent msg problem with only 1, and it drives me crazy as well and the settings are the same for all 3 accounts
Old 06-01-2009, 06:58 PM   #3 (permalink)
Stuck In The '70's Mod
ndub33's Avatar
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,600
Post Thanks: 0
Thanked 4 Times in 4 Posts

Is this a 3rd party app that you have downlaoded? Sounds like the issue may be in the app itself.
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
Old 06-03-2009, 06:25 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
wjereb's Avatar
Join Date: Jul 2007
Location: NJ
Model: 9800
Carrier: AT&T - BES
Posts: 336
Post Thanks: 7
Thanked 8 Times in 8 Posts

Here is what you need to do.

go to Mailbox->Options->Email Settings and hit the menu key, click on Folder Redirection and then click on the Plus sign next to your mailbox name (If it is not expanded already). Click on the box next to the Sent folder to unselect it. Exit and save your settings and you should be OK.

In some cases this does not take and your BB Admin needs to do this from his side.

Note that if your using BES Mailbox from Empower it has issues with OS 4.5 and later. Here is a link to a BB document that you should give to your BB Admin. This will enable a separate mailbox icon just for your BES email.

View Document

Bill J

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.