06-07-2009, 01:22 PM
Join Date: Nov 2005
Location: New Hampshire
Carrier: ATT & Verizon
Post Thanks: 54
Thanked 778 Times in 740 Posts
Connect to a USB on the rear of the PC. The front can also be a quasi HUB, depending on how it is done.
Battery pull trick - with the device on, pull the battery out, leave it out for about 30 seconds. Reinsert. Let the device reboot. This cures many ills. Basically flushes the memory and kills everything running in the background.
Might also try uninstalling DM and reinstalling ver 4.6 and see if that works. Unless you are runnign Windows 2000 or trying to sync to pre Office 2003 , in which case you need DM 4.2 SP2/SP3.