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Old 06-11-2009, 09:10 AM   #1 (permalink)
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I have a wierd one.

Curve 8900 running POP email and using Rogers BIS.

I will get an email early on in the day, but then it will delete itself off the Handheld before the night is over. The sent messages stay, but any Emails coming in are gone.

I have the Keep Messages set to Forever.

I have 3 email accounts on my BB, and all of them disappear.

Please help,
goplanit
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Old 06-11-2009, 09:28 AM   #2 (permalink)
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What is your file free in Options > Status?
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Old 06-11-2009, 11:57 AM   #3 (permalink)
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Are call logs and SMS messages also being deleted? Sounds like lack of available memory, which I think jsconyers thread is getting at.
If you don't have much available memory, try removing unused applications (Menu > options > Advanced Options > Applications) and changing your mail settings to remove mail after a certain period as this will take up a lot of the memory. Also, check that photos are saved to the memory card instead of the device memory.
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Old 06-11-2009, 03:09 PM   #4 (permalink)
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96584044 Bytes

I don't think it's a memory thing.

Quote:
Originally Posted by jsconyers View Post
What is your file free in Options > Status?
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Old 06-11-2009, 03:10 PM   #5 (permalink)
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No, just Email Messages.

All SMS and MMS are still there.

[quote=nickactive;1404010]Are call logs and SMS messages also being deleted? QUOTE]
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Old 06-11-2009, 04:16 PM   #6 (permalink)
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That's wierd. It's not memory. You may have to check you POP server settings but if that's full you usually won't get the email at all. I'd call Rogers if you can't find a setting on the BB to change.
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Old 06-11-2009, 04:46 PM   #7 (permalink)
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Wirelessly posted

Quote:
Originally Posted by TheBigNewt
That's wierd. It's not memory. You may have to check you POP server settings but if that's full you usually won't get the email at all. I'd call Rogers if you can't find a setting on the BB to change.
What exactly am I looking or in my POP settings?
Also I am still receiving messages on my Outlook.
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Old 06-16-2009, 07:32 PM   #8 (permalink)
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i thinks it in the memory clean up.
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Old 06-16-2009, 08:39 PM   #9 (permalink)
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Quote:
Originally Posted by raygnlz View Post
i thinks it in the memory clean up.
no. if u read the thread, it has nothing to do with memory...


it sounds like there is a setting on the bb that needs to be changed.

does this happen all the time? are there alot of messages saved on ur phone? im thinking there might be a email limit on the device that we were unaware of
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Old 06-18-2009, 08:43 AM   #10 (permalink)
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Quote:
Originally Posted by dankarlinski View Post
no. if u read the thread, it has nothing to do with memory...


it sounds like there is a setting on the bb that needs to be changed.

does this happen all the time? are there alot of messages saved on ur phone? im thinking there might be a email limit on the device that we were unaware of
My guess is that Rogers BIS is using IMAP, not POP, to retrieve your messages and your computer is then downloading the messages via POP and delting them off of the server, this will then have the IMAP interface delete the email off of your blackberry.
This is the way it is for me, though I use IMAP at home as well to get my Rogers.

Last edited by The_Doughboy : 06-18-2009 at 08:44 AM.
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Old 06-22-2009, 02:55 PM   #11 (permalink)
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Quote:
Originally Posted by goplanit View Post
Wirelessly posted



What exactly am I looking or in my POP settings?
Also I am still receiving messages on my Outlook.
Your Outlook might be deleting the emails from the server after it's retrieved. Check your Outlook settings.
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Old 06-22-2009, 06:19 PM   #12 (permalink)
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same problem here , my emails are gone after one day
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Old 06-22-2009, 06:49 PM   #13 (permalink)
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just talk with rim
this is what they told me
in eamil account on bb --go to options , email reconciliation,wireless reconcile -- turn it off . let see if it works
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