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Old 06-25-2009, 07:48 AM   #1 (permalink)
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Default Desktop Manager Backup error

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Hi

I upgraded from a 8310 to a 8900. In the latest version of Desktop Manager V4.7 it fails when I try to create a backup. The last entery on the screen is 'Content Store' and the I get an 'Unknown Error' - and the backup fails. Any help?

Thanks

Pete
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Old 06-25-2009, 01:19 PM   #2 (permalink)
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Try this:
go to Backup/Restore then Advanced>select Content Store and clear. That should work...at least it did on my backup error for Browser Cache...

good luck.
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Old 06-25-2009, 02:02 PM   #3 (permalink)
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That worked for me as well when I had a backup issue.
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Old 06-26-2009, 08:51 AM   #4 (permalink)
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Default RE: Desktop Manager Backup error

Thanks for the help - now it fails after completing 'Attachment Options' and no other information???
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Old 06-26-2009, 11:10 AM   #5 (permalink)
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Quote:
Originally Posted by pvdc View Post
Thanks for the help - now it fails after completing 'Attachment Options' and no other information???
try cleaning the cache memory. Sometimes that helps for me..
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Old 06-27-2009, 08:14 PM   #6 (permalink)
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Spoke to RIM Helpdesk tru AT&T -
Here is the answer: Connect to DM - under Backup & Restore go to Advanced and copy each database from ‘Device Database’ to ‘Computer Database’ until you find the corrupt one – make a note and complete the rest of the files. You now have a backup under ‘computer databases’ without the corrupt file – save the backup in the ‘file’ dropdown.
Disconnect the phone from DM and go to settings > options > Security Options > General Settings
Hit the menu key > select Wipe Handheld.
After the phone has reloaded connect to DM and restore the backup created previously and all should be well – mine is.

Pete
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