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Old 07-02-2009, 11:57 AM   #1 (permalink)
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I'm trying to back up my BB via the desktop manager bakup utility. It gets to the stage where it's backing up address book options and it just stops saying: Error backing up database(s).
Any ideas?
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Old 07-02-2009, 03:22 PM   #2 (permalink)
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May be that the address book database on the blackberry is corrupted. You could try using the advanced feature in the backup module of desktop manager to clear the address book database, and then resync. That's what I'd do first.
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Old 07-03-2009, 03:46 AM   #3 (permalink)
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Wouldn't that delete all my contacts though?
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Old 07-03-2009, 06:08 AM   #4 (permalink)
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Are you sync'ing with something? If not, you could restore contacts from an earlier backup.
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Old 07-03-2009, 07:25 AM   #5 (permalink)
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I've sync'd with my Outlook. But if i cleared the BB then copied the contact info back from Outlook wouldn't that just put the dodgy data back on the BB and put me in the same position?
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Old 07-03-2009, 07:42 AM   #6 (permalink)
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not necessairly. if the corruption is within the outlook data then yes, but if after transfer its become corrupted then clearing the database and resyncing should clear the problem.
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Old 07-03-2009, 08:00 AM   #7 (permalink)
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My thinking is the more likely problem is the database is corrupted on the blackberry. That's why I would clear it and re-sync first, and see if that fixes it before looking for another cause.
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Old 07-03-2009, 08:57 AM   #8 (permalink)
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Thanks guys. I'll try this over the weekend and post the results.
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Old 07-03-2009, 01:14 PM   #9 (permalink)
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ok. It got past the address book stage now it's saying "error backing up database(s)" at the MMS options stage. I haven't used or touched MMS's yet.
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Old 07-03-2009, 01:16 PM   #10 (permalink)
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clear the browser cache in the browser.
although its not stopping at this point, this is usually the problem with backing up
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Old 07-03-2009, 01:20 PM   #11 (permalink)
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which ones?...Content cache, Pushed Content or Cookie Cache?
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Old 07-03-2009, 01:30 PM   #12 (permalink)
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all
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Old 07-03-2009, 01:37 PM   #13 (permalink)
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Thanks Draven. That seems to have done it
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Old 07-03-2009, 01:44 PM   #14 (permalink)
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no probs!
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