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Old 09-06-2009, 01:13 AM   #1 (permalink)
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Default Media Syncing Problem

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i've been trying for some time now to pull most of the pictures off my phone and leave them on my computer, but keep running into a problem with the Roxio media sync software. i keep getting the following error message, regardless of how many times i've pulled the battery on my phone or reinstalled the software:

Quote:
Runtime Error!

Program C:\Program Files\Roxio\Media Manager\mediamanager9.exe

This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information.
help.... please.

-matt
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Old 09-06-2009, 04:43 AM   #2 (permalink)
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Quote:
Originally Posted by bklynavi8er View Post
i've been trying for some time now to pull most of the pictures off my phone and leave them on my computer, but keep running into a problem with the Roxio media sync software. i keep getting the following error message, regardless of how many times i've pulled the battery on my phone or reinstalled the software:



help.... please.

-matt
Have you tried uninstalling the BB Desktop mgr and reinstalling? this might work! not sure though
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Old 09-06-2009, 11:10 AM   #3 (permalink)
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I used to have similar issues until I upgraded to Desktop Manager v. 5.0, with a clean install. Now everything works as it should (including Roxio), when moving pics/videos from my BB to the computer.

Last edited by callcom : 09-06-2009 at 11:11 AM.
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Old 09-07-2009, 10:21 PM   #4 (permalink)
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i tried reinstalling the desktop software a few times, didn't work. i finally figured out how to set my BB so that when plugged into the comp it acts like an external hard drive. problem solved...
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